Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

steelerdee
steelerdee
more options

I am unable to open firefox. When I try, I get the following... We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

In the "details", this is the message: AvailableVirtualMemory: 4112384000 BuildID: 20111104165243 CrashTime: 1326247486 InstallTime: 1321062272 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 317 StartupTime: 1326247486 SystemMemoryUsePercentage: 36 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 8.0

This report also contains technical information about the state of the application when it crashed.

I am unable to open firefox. When I try, I get the following... We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. In the "details", this is the message: AvailableVirtualMemory: 4112384000 BuildID: 20111104165243 CrashTime: 1326247486 InstallTime: 1321062272 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 317 StartupTime: 1326247486 SystemMemoryUsePercentage: 36 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 8.0 This report also contains technical information about the state of the application when it crashed.

Chosen solution

See:

Read this answer in context 👍 2

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Chosen Solution

See: