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change payment for VPN but access to account blocked

Firefox for Android Undefined
Denys replied 3 days ago
jeremyschwieger
jeremyschwieger

Hello. I'm trying to change the payment method for the VPN as well as the email address but I think I made a mistake when trying to log in and now I cannot access the account. Could you please help? Thank you very much. Jeremy Schwieger

Hello. I'm trying to change the payment method for the VPN as well as the email address but I think I made a mistake when trying to log in and now I cannot access the account. Could you please help? Thank you very much. Jeremy Schwieger

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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