Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

One account of three is losing messages from Inbox.

  • 2 replies
  • 0 have this problem
  • 34 views
  • Last reply by Rick

Johnny van Zanten
Johnny van Zanten
more options

We have thunderbird loaded on two lap tops. We have three emails that we uses on each lap top. Two are working exactly the same. However the third email is removing messages from the inbox - no idea where they are going, there is not an archive folder, they are not going to trash. On the other lap top, they stay in the inbox. They are IMAP not POP. What can we do to fix this?

We have thunderbird loaded on two lap tops. We have three emails that we uses on each lap top. Two are working exactly the same. However the third email is removing messages from the inbox - no idea where they are going, there is not an archive folder, they are not going to trash. On the other lap top, they stay in the inbox. They are IMAP not POP. What can we do to fix this?

Modified by Wayne Mery

All Replies (2)

david
david
  • Top 10 Contributor
more options

What you have is a situation that needs detail review. With three accounts on two PCs, you need to carefully review all account settings of all six accounts. For example, one might be POP, causing all messages to seem intact, and other PC using IMAP that logs in afterwards will see fewer messages, possibly causing one to think that is the problem PC when, in fact, it's the other. I don't mean to say that is the problem, only that there is misconfiguration somewhere among the six.

Rick
Rick
  • Top 10 Contributor
more options

Hi Johnny,

What is the evidence that messages are being removed from the inbox?

Is a quick filter set?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.