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Unable to access website

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  • 25 views
  • Last reply by volcar21

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Dear Sir/Madam, Recently I have been having issues accessing a particular website named asus.com for reasons I am unable to discern I keep receiving an error message each time I attempt to access the site. I keep receiving an error message indicating that the site cannot be reached. It should be noted that I do not have any issues with any other websites. Your assistance in resolving this extremely annoying issue will be greatly appreciated. Best regards, Volney Boswell

Dear Sir/Madam, Recently I have been having issues accessing a particular website named asus.com for reasons I am unable to discern I keep receiving an error message each time I attempt to access the site. I keep receiving an error message indicating that the site cannot be reached. It should be noted that I do not have any issues with any other websites. Your assistance in resolving this extremely annoying issue will be greatly appreciated. Best regards, Volney Boswell

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Hi,

What exact error message do you get?

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Hi Denys, Thanks for your response it is greatly appreciated. I have attached a screenshot of the error message that I keep receiving.

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Thank you for your response! Here are some things you can try: - Go to Settings -> Delete browsing data, check Cookies and site data and Cached images and files (this will log you out of most websites, though) - Go to Settings -> DNS over HTTPS and try different layers of protection

Does any of that help?

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As I indicated in my previous post I have been having issues with trying to upgrade the firmware on my Asus BT6 mesh router and during the process I discovered the following which I find quite strange. The Asus app was set to automatically to check and download firmware if and when there is an update in addition I would occasionally use the app on my cell phone to also check. However, recently it stopped working on my phone and I would receive a message stating that I should do a manual download. And in attempting to do a manual download using my Apple mac I was unable to do so as I could not access the asusrouter.com website, however I was able to access asus.com in order to download the firmware update. However, after numerous attempts I was eventually able do the update manually but in order to access asusrouter.com I had to remove all the DNS settings in my network and to download the upgraded firmware I had to use the 8.8.8.8 and 8.8.4.4 DNS settings. I would greatly appreciate it if anyone could explain why I had to go through all that trouble in order to simply upgrade my firmware.

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