Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

losing e-mails when transfering them

more options

In Thunderbird, I lose e-mails when I try to transfer them from my "in" box to my "save" box. I've deleted a lot of e-mails, hoping that would help. But it didn't. Can anyone help me figure out what's happening?

In Thunderbird, I lose e-mails when I try to transfer them from my "in" box to my "save" box. I've deleted a lot of e-mails, hoping that would help. But it didn't. Can anyone help me figure out what's happening?

All Replies (2)

more options

Inbox were and save box where?

For instance inbox of you@gmail.com and save on the local folders account.

Helpful?

more options

Hi Matt, As e-mails come in, they are sorted into a box named "save" [that holds e-mails addresses that I know]. Some e-mails are directed to a box named "spam." All other e-mails show up in a box entitled "in" [containing unknown e-mail addresses]. Sometimes I want to save an unknown e-mail from the "in" box. For years I have been able to highlight the address of the unknown e-mail and drag and drop it into my "save" box and it remains there. I can also then register that unknown address so that in the future it automatically is directed to my "save" box. About 2 months ago, when I dragged an unknown e-mail address [from "in"] to the "save" box, it completely disappeared. I couldn't find it anywhere. [It did not go to spam nor to trash.] I thought that I had too many stored e-mails. So, I deleted a lot of e-mails and also transferred a lot of e-mails to my local folders. But that didn't help at all. Do you have any ideas?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.