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Stripe payments are not working in Firefox

  • 11 replies
  • 1 has this problem
  • Last reply by DidierL

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Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this for http://stripe.com and for whatever website is trying to use stripe. No stripe payments ever work and I always get the same error attached. I have tried another browser and it works. How can I find out at least what is blocking the payments so I can disable it?

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this for http://stripe.com and for whatever website is trying to use stripe. No stripe payments ever work and I always get the same error attached. I have tried another browser and it works. How can I find out at least what is blocking the payments so I can disable it?
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Disabling Disconnect seemed to do the trick. THanks for your help

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There is also this warning in browser logs just before it fails: <script> source URI is not allowed in this document: “https://hcaptcha.com/1/api.js?onload=captchaLoad&render=explicit&hl=en-GB”.

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Hi John

What level of Enhanced Tracking Protection do you have set?

What happens when you turn it down to a lower level and reload that website?

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Switched it off. Still fails in the same way

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Current actions taken: Enhanced tracking protection: Switched off Disconnect add in: switched off for site Added stripe and the site in question that uses stripe to popup exceptions list Still fails. No idea why

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Please don't make me use Chrome!

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For the quickest idea I have, try to disable the Disconnect addon, restart Firefox & test again. It may be blocking that https://hcaptcha.com url that Stripe probably needs to make sure you're a human & not a bot.

Apologies for the frustrating experience on this one but the good news is, the error tells us it believes a ad blocker is the problem. So if you already flipped off a lot of the built-in Firefox Tracking Protection options & none of that fixed it. That leaves your addons as the last logical place this ad blocking could be coming from.

I took a really quick look at your addons & notice you have quite a few developer addons installed. Not saying all of these addons are to blame but if you could, try disabling all adblocking/tracker blocking addons similar to Disconnect. Close and reopen Firefox. And test a Stripe payment again. If it fails once more, go back & disable all your addons, shutdown & reopen Firefox & try a Stripe payment one more time. Hopefully it will be successful.

In the meantime, I'll look specifically for any other report of a Stripe payment failing & if the problematic addon or Firefox setting that caused it was found.

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Disabling Disconnect seemed to do the trick. THanks for your help

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Awesome! Thanks for reporting back that fixed it. Hopefully Disconnect can update their lists to remove that hcaptcha.com domain because successfully making a payment should take priority over tracking concerns.

I seem to have found another complaint about this except it mentions a different captcha site called recaptcha.net: https://github.com/disconnectme/disconnect/issues/395

They could be closely related since the "Unblock Site" feature did not disable the blocking and the only fix was to completely disable the addon.

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I've contacted them about the issue, hopefully they will look into it

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I had a similar issue recently with hcaptcha & Paypal.

It appears that I had set network.http.referer.XOriginPolicy to 2. I had to reset it to the default (0) to make it work again – so that the script could access document.referrer and avoid trying to access window.location.ancestorOrigins (which is not implemented by Firefox).

Modified by DidierL

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