Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird lost emails and folders

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by Darren

Darren
Darren
more options

Hello Thunderbird Community,

I am not tech savvy and I really need help recovering lost folders and e-mails that were stored on Thunderbird.

The trouble started yesterday when I was unable to open Thunderbird due to an "XUL Runner" error message. A Best Buy Geek Squad technician was able to fix the glitch and restore Thunderbird, but in the process all of my folders, subfolders and very important business e-mails seem to have been deleted or lost. Three Geek Squad agent spent several hours trying to restore these folders and e-mails, to no avail.

Strangely, my inbox seems to have not lost any e-mails, but my Trash folder is empty and my Sent folder only contains a few random e-mails from 2009-2017. But all of the folders that I created, such as "Marketing" and "Invoices" and "Contracts" and many more, are nowhere to be seen.

Does anyone have any tips on how I might recover these folders and e-mails?

Thanks, Darren

Hello Thunderbird Community, I am not tech savvy and I really need help recovering lost folders and e-mails that were stored on Thunderbird. The trouble started yesterday when I was unable to open Thunderbird due to an "XUL Runner" error message. A Best Buy Geek Squad technician was able to fix the glitch and restore Thunderbird, but in the process all of my folders, subfolders and very important business e-mails seem to have been deleted or lost. Three Geek Squad agent spent several hours trying to restore these folders and e-mails, to no avail. Strangely, my inbox seems to have not lost any e-mails, but my Trash folder is empty and my Sent folder only contains a few random e-mails from 2009-2017. But all of the folders that I created, such as "Marketing" and "Invoices" and "Contracts" and many more, are nowhere to be seen. Does anyone have any tips on how I might recover these folders and e-mails? Thanks, Darren

All Replies (1)

Darren
Darren Question owner
more options

Update: I downloaded the missing files from my cloud back-up, but a Geek Squad technician said that he couldn't upload or integrate the files into Thunderbird because, according to him, Mozilla has stopped supporting Thunderbird and he couldn't find a package installer to match current files.

I am not tech savvy, so I'm not sure how to fix the problem. Any suggestions? Anyone know a professional computer tech with Thunderbird expertise who does remote work?