Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Nothing Loads on Firefox after uninstalling Mozilla VPN

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by AliceWyman

john.brady
john.brady
more options

I tried Mozilla VPN but it would never connect. So I uninstalled and cancelled. Then I got a persistent vcruntime140.dll not found error. I uninstalled iTunes and legacy Microsoft Visual Suite apps. Now nothing will load. Not about pages. Not password pages. Not websites. Nothing. Have uninstalled and refreshed Firefox multiple times. Have restarted PC multiple times. Have turned off firewall and virus protection. Nothing works. nothing loads. Thanks for your thoughts!

I tried Mozilla VPN but it would never connect. So I uninstalled and cancelled. Then I got a persistent vcruntime140.dll not found error. I uninstalled iTunes and legacy Microsoft Visual Suite apps. Now nothing will load. Not about pages. Not password pages. Not websites. Nothing. Have uninstalled and refreshed Firefox multiple times. Have restarted PC multiple times. Have turned off firewall and virus protection. Nothing works. nothing loads. Thanks for your thoughts!

Chosen solution

Did you reinstall the latest Redistributable Packages via the link I posted above ?

Read this answer in context 👍 1

All Replies (7)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

john.brady
john.brady Question owner
more options

Thank you - I did uninstall and reinstall Visual Studio. Same issue. Only Firefox is affected. I believe this is related to the Mozilla VPN. I tried it for 7 days but it would never connect for me. So I uninstalled it. The issue I'm having with no Firefox pages loading occured immediately after the Mozilla VPN uninstall

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Did you reinstall the latest Redistributable Packages via the link I posted above ?

john.brady
john.brady Question owner
more options

Thank you very much - that solved it

proteus21
proteus21
more options

Hello, I have installed VPN Mozilla after I have received a post of Mozilla but after an upgrade, this software did not run. So i have uninstalled.... I have paid for 6 months. When i go to the Mozilla url and if i want download Mozilla VPN, it is asked for pay again... also unable to have the software. How to do? Sorry for the language mistakes. Thak you.

proteus21
proteus21
more options

Thank you

AliceWyman
AliceWyman
  • Moderator
more options

proteus21 said
Hello, I have installed VPN Mozilla after I have received a post of Mozilla but after an upgrade, this software did not run. So i have uninstalled.... I have paid for 6 months. When i go to the Mozilla url and if i want download Mozilla VPN, it is asked for pay again... also unable to have the software. How to do? Sorry for the language mistakes. Thak you.

You posted a question about Mozilla VPN in someone else's Firefox support question. You need to post your own question in a new thread (see Mozilla Support rules and guidelines).

Please ask this again in the Mozilla VPN support forum. You can use this link: https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

I'll close this thread.