Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

old computer drive crashed, forgot log in information ,how to retrieve?

  • 1 reply
  • 2 have this problem
  • 12 views
  • Last reply by Toad-Hall

janetdoble
janetdoble
more options

Hard drive crashed, have a new computer, forgot account log in info, how do I get my email account on my new computer?

Hard drive crashed, have a new computer, forgot account log in info, how do I get my email account on my new computer?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If you have forgotten your passwords. You must use a browser and go to the webmail login page and use the 'Forgotten Password' or similar link. If this is your ISP then they willl know you cannot receive via email, so wil ask you to supply some additional info and then you can reset your password.