Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am not able select one item from dropdown

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by guigs

more options

Dropdown is not working firefox,but its working fine in chrome and ie.]

Please help me i strucked here from two days.

Thanks in advance...

Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Symantec Vulnerability Protection Version: 12.3.0.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.ipc.plugins.java.enabled: true dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1406027996 places.history.expiration.transient_current_max_pages: 85473 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1406027996 webgl.disabled: true

Graphics


Adapter Description: Intel(R) G41 Express Chipset Adapter Drivers: igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e32 DirectWrite Enabled: false (6.1.7601.18245) Driver Date: 6-3-2011 Driver Version: 8.15.10.2413 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

All Replies (1)

more options

Hi Bramhaiah, Thank you for your post. I understand that the dropdown menu is not working. Please try the following:

  • I would highly recommend backing up your profile before attempting this. Navigate in the url bar to this page [about:support] and select Reset Firefox
  • If the issue continues, please make sure that Java is up to date http://java.com/en/download/help/mac_java_update.xml

Other issues may be cause by a corrupt profile or install. I would highly recommend backing up your profile and adding this to a fresh install.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device!

Please report back to say if this helped you!

Thank you.