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Disable two-step authentication or use a recovery code to regain access, if you have been locked out of your two-step authentication login.

This article explains what to do if you have been locked out of your Firefox Account [[Secure your Firefox Account with two-step authentication|two-step authentication]] login. *If you received a message that your Firefox Account was locked because a confirmation email was returned, see the [[I'm having problems confirming my Firefox Account#w_your-firefox-account-has-been-locked]] article instead. Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve gotten locked out of your two-step authentication login, you can use a recovery code to securely regain access to your account. Alternatively, if you have a device still signed in to your account, you can use that device to disable two-factor authentication, so you can log in to your account without two-factor authentication. {note}Please help us prevent these problems in the future by filling out this short [https://docs.google.com/forms/d/e/1FAIpQLSdO9dROf94hZErScu5rGx-QYVA_nqj38c1GLFnwPjadmtQqxA/viewform survey].{/note} __TOC__ {for fx88} =I have my two-step authentication device= #Go to https://accounts.firefox.com and log in. #Enter the authentication code from your authentication application. #After login, go to ''Security'' and click {button Disable} next to ''Two-step authentication''. #A confirmation prompt will appear. Click the {button Disable} button in the ''Disable two-step authentication?'' prompt. =I have my two-step authentication device but it says invalid code= #If you're using ''Google Authenticator'', tap on the three-dot menu, {menu Settings}, {menu Time correction for codes}, and then {menu Sync now}. {warning}All authenticator apps depend on accurate clocks. If you are having problems logging in, please ensure the clocks are accurate on the device you are logging in on as well as your 2FA device.{/warning} =I lost my two-step authentication device but I have another logged-in device.= If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication: #Go to https://accounts.firefox.com and log in. #Under ''Security'', click {button Disable} next to ''Two-step authentication''. #Click the {button Disable} button in the ''Disable two-step authentication?'' prompt. {note}If you don't have access to your logged-in devices and lost your two-step authentication devices, continue to the sections below.{/note} =I lost my two-step authentication device but I have a recovery code.= #Go to https://accounts.firefox.com and log in. #If you are prompted for a two-step authentication code, click '''Trouble entering code?''' and enter one of your saved recovery codes. #*If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename '''<your_email> Firefox Recovery Codes.txt'''. #Go to ''Security'' and click {button Disable} next to ''Two-step authentication''. {/for} {for not fx88} =I have my two-step authentication device= #Go to https://accounts.firefox.com and log in. #Enter the authentication code from your authentication application. #After login, expand the ''Two-step authentication'' section by clicking {button Change}. #Click {button Disable}. =I lost my two-step authentication device but I have another logged-in device= If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication: #Go to https://accounts.firefox.com and log in. #Click {button Disable} in the row that says ''Two-step authentication''. {note}If you don't have access to your logged-in devices and lost your two-step authentication devices, continue to the sections below.{/note} =I lost my two-step authentication device but I have a recovery code= #Go to https://accounts.firefox.com and log in. #If you are prompted for a two-step authentication code, click '''Trouble entering code?''' and enter one of your saved recovery codes. #*If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename '''<your_email> Firefox Recovery Codes.txt'''. #Expand the Two-step authentication section by clicking {button Change}. #Click {button Disable}. {/for} =I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device= Unfortunately, deactivation of two-step authentication is not supported, and you will not be able to access your existing Sync data. You can however create a new account with a different email address to begin syncing again. =I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device. Can I request to delete my Firefox Account?= In this case, it is currently not possible to delete your Firefox Account, since we don't have a way to verify your identity and ownership of that account. We recommend creating a new Firefox Account to use Firefox Sync and other services that require a Firefox Account.