Compare Revisions
Meet the Team
Revision 102666:
Revision 102666 by philipp on
Revision 103070:
Revision 103070 by vesper on
Keywords:
Search results summary:
SUMO is a big team of enthusiastic and dedicated people whose passion is to help Firefox users. This is a list of people involved in our main contribution areas
SUMO is a big team of enthusiastic and dedicated people whose passion is to help Firefox users. This article explains where to find them.
Content:
<!-- Localization note: You can localize this page and also present your own team here-->
SUMO (SUpport.MOzilla.org) is a big team of many enthusiastic and dedicated people whose passion is to help Firefox users. Please find below a list of people involved in our main contribution areas: Knowledge Base articles, Localization, Support Forum and Twitter support. [/groups Click here] for a full list of our groups.
==Staff/Administrators==
'''[/user/210/ David]''', SUMO Director
<br><br>
Gregg Lind, User Advocacy, Desktop
<br><br>
Ilana, User Advocacy, Firefox OS
<br><br>
'''[/user/1036460/ Joni]''', Content Manager, Knowledge Base
<br><br>
'''[/user/4081/ Kadir]''', Product Manager for Kitsune
<br><br>
'''[/user/662734/ Madalina]''', Community Manager, Support Forum and Twitter (Army of Awesome)
<br><br>
'''[/user/566265/ Matt]''', User Advocacy Manager
<br><br>
'''[/user/1170046/ Mark]''', Firefox Desktop Support Lead
<br><br>
'''[/user/1115905/ Michał]''', L10n Community Manager
<br><br>
'''[/user/795330/ Patrick]''', Helpdesk Manager, Firefox OS
<br><br>
'''[/user/997124 Rachel]''', Helpdesk Support , Firefox OS
<br><br>
'''[/user/130833 Roland]''', Firefox for Android Lead
<br><br>
Rob, User Advocacy, Firefox for Android and iOS
<br><br>
'''[/user/633449 Tyler]''', User Advocacy, Desktop
<br><br>
==SUMO Developers==
'''[/user/748839/ Mike]'''
<br><br>
'''[/user/521620/ Will]'''
<br><br>
'''[/user/709823/ Rehan]'''
== English KB Reviewers ==
'''
'''[/user/807786/ Adam]'''
<br><br>
'''[/user/832823/ Alco]'''
<br><br>
'''[/user/11/ Alice Wyman]'''
<br><br>
'''[/user/249510/ Andrew]'''
<br><br>
'''[/user/842274/ ariestiyansyah ]'''
<br><br>
'''[/user/13/ Chris Ilias]'''
<br><br>
'''[/user/107749/ David]'''
<br><br>
'''[/user/841578/ Erin Reardon]'''
<br><br>
'''[/user/257447/ John99]'''
<br><br>
'''[/user/816314/ Joshua Smith]'''
<br><br>
'''[/user/114651/ Moses]'''
<br><br>
'''[/user/352597/ Swarnava]'''
<br><br>
'''[/user/839708/ tjovanovich]'''
<br><br>
'''[/user/257447/ Vito]'''
<br><br>
'''[/user/823538/ Yousef]'''
<br><br>
'''[/user/164822/ Zombie]'''
== Forum Moderators ==
'''[/user/11/ Alice Wyman]'''
<br><br>
'''[/user/249510/ Andrew]'''
<br><br>
'''[/user/13/ Chris Ilias]'''
<br><br>
'''[/user/287/ cor-el]'''
<br><br>
'''[/user/119856/ Firefox4life78]'''
<br><br>
'''[/user/410/ James]'''
<br><br>
'''[/user/368391/ JayGarcia]'''
<br><br>
'''[/user/257447/ John99]'''
<br><br>
'''[/user/18/ Kensie]'''
<br><br>
'''[/user/114651/ Moses]'''
<br><br>
'''[/user/76269/ Noah_SUMO]'''
<br><br>
'''[/user/151/ Philipp ]'''
<br><br>
'''[/user/58439/ Tanner]'''
<br><br>
'''[/user/243/ the-edmeister ]'''
<br><br>
'''[/user/194/ TonyE]'''
== Army of Awesome contributors ==
'''[/user/863243/ Amit Kumar Thakur]'''
<br><br>
'''[/user/249510/ Andrew]'''
<br><br>
'''[/user/789468 Ajay]'''
<br><br>
'''[/user/842274 Ariestiyansyah]'''
<br><br>
'''[/user/606655/ Ashish Namdev ]'''
<br><br>
'''[/user/846882/ Biraj Karmakar]'''
<br><br>
'''[/user/878952 Carmen]'''
<br><br>
'''[/user/914650 Chandan Baba]'''
<br><br>
'''[/user/107749/ David]'''
<br><br>
'''[/user/669794 Debapriya]'''
<br><br>
'''[/user/972795 Dyvik Chenna]'''
<br><br>
'''[/user/765600 Jayakumars]'''
<br><br>
'''[/user/824321/ KeshavMishra]'''
<br><br>
'''[/user/597573/ kkdEEP]'''
<br><br>
'''[/user/112219/ Krissie]'''
<br><br>
'''[/user/922617 KUMARESAN]'''
<br><br>
'''[/user/97165 Leo McArdle]'''
<br><br>
'''[/user/662734 Madasan]'''
<br><br>
'''[/user/964238 Meghraj]'''
<br><br>
'''[/user/660134/ Midhun]'''
<br><br>
'''[/user/945609/ Robert]'''
<br><br>
'''[/user/352597/ Swarnava]'''
<br><br>
'''[/user/850661 Sajeev soni]'''
<br><br>
'''[/user/633449 Tyler]'''
<br><br>
'''[/user/58439/ Tanner]'''
== Related Groups ==
* Knowledge Base: [/groups/knowledge-base-editors KB editors], [/groups/technical-writing-program Technical Writing Program]
* Contributor and support forums: [/groups/forum-helpers Forum Helpers]
* Buddies and Mentors: [/groups/buddies Buddies]
* Accessibility: [/groups/accessibility Accessibility]
<!-- Localization note: Use this part for the presentation of your own team, change the title and the contributors
* German contributors: [/groups/german-localization German localization]
-->
==Localizers==
Find a list of all languages and meet the team of translators of your language [/kb/locales HERE].
You can also find a list with some of our localizers here:
{|
!'''Lead'''
!'''Language'''
|-
|[/user/102997/ Linostar]|| العربية
|-
|[/user/822909/ Amir]||فارسی
|-
|[/user/151159/ bogomil]||български език
|-
|[/user/ashickurnoor/ ashickurnoor]||[/groups/bangladesh বাংলা(বাংলাদেশ)]
|-
|[/user/352597/ Swarnava]||[/groups/bengali-bn-in-localization বাংলা(ভারত)]
|-
|[/user/178506/ kerminator]||Bosanski
|-
|[/user/577/ Toniher]||català
|-
|[/user/1468/ JasnaPaka]||Čeština
|-
|[/user/18788 dikrib]||Dansk
|-
|[/user/6103/ ThomasLendo]||[/groups/german-localization Deutsch]
|-
|[/user/366033 fredy]||[/groups/greek-localization Ελληνικά]
|-
|[/user/34646 Aleksej]||Esperanto
|-
|[/user/1157/ willyaranda]||[/groups/spanish-localization Español]
|-
|[/user/134372/ Merikes]||eesti keel
|-
|[/user/665629/ Ibrahima]||[/groups/fulah-localization Pulaar-Fulfude]
|-
|[/user/4479/ funky]||suomi
|-
|[/user/209080/ scoobidiver]||[/groups/french-localization Français]
|-
|[/user/631/ Fjoerfoks]||Frysk
|-
|[/user/81 tomer]||[/groups/hebrew-localization עִבְרִית]
|-
|[/user/606655/ Ashishnamdev]||[/groups/hindi-localization मानक हिन्दी]
|-
|[/user/1344/ kkemenczy]||Magyar
|-
|[/user/596629/ belutz]||[/groups/indonesian-localization Bahasa Indonesia]
|-
|[/user/968/ underpass]||[/groups/italian-localization Italiano]
|-
|[https://support.mozilla.org/en-US/user/buluma_michael Buluma]||[/groups/swahili-localization sw]
|-
|[/user/191/ marsf]||[/groups/japanese-localization 日本語]
|-
|[/user/163/ Channy]||[/groups/korean-localization 한국어]
|-
|[/user/117492/ jovanovski]||македонски јазик
|-
|[/user/922617 KUMARESAN]||[/groups/malayalam-localization മലയാളം]
|-
|[/user/295293/ kotharthar]||myanma bhasa
|-
|[/user/10779/ Tonnes]||[/groups/dutch-localization Nederlands]
|-
|[/user/4258/ GmbH]||[/groups/polish-localization Polski]
|-
|[/user/257610/ Seta00]||[/groups/brazilian-localization Português (do Brasil)]
|-
|[/user/599975/ inguinha]||[/groups/portuguese-pt-pt-localization Português (Europeu)]
|-
|[/user/102632/ gion-andri]||rumantsch
|-
|[/user/947/ alexxed]||română
|-
|[/user/645/ Unghost]||[/groups/russian-localization русский язык]
|-
|[/user/591575 branor]||[/groups/slovak-localization-group slovenčina]
|-
|[/user/138862/ smo]||[/groups/slowenian-localization slovenščina]
|-
|[/user/922617 KUMARESAN]||[/groups/tamil-sri-lanka-localization தமிழ் (இலங்கை)]
|-
|[/user/98245/ Milos]||српски језик
|-
|[/user/112219/ krissie]||[/groups/swedish-localization Svenska]
|-
|[/user/197068/ maxcoder]||[/groups/turkish-localization Türkçe]
|-
|[/user/1567/ Bogdancev]||українська
|-
|[/user/23705/ loveleeyoungae]||Tiếng Việt
|-
|[/user/257024/ Haowei]||[/groups/chinese-zh-cn-localization 中文(zh-CN)]
|-
|[/user/144793/ dwchiang]||[/groups/traditional-chinese-zh-tw-localization 中文(zh-TW)]
|-
|[/user/972795/ dyvik1001]||తెలుగు
|}
<br>
If you don't see your language here and would like to start a translation, please contact Michał Dziewoński, he will help you get started: mdziewonski (at) mozilla dot com
<!-- Localization note: You can localize this page and also present your own team here-->
SUMO (SUpport.MOzilla.org) is a big team of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products.
SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.
[/groups Click here for a full list of the different groups of people involved in making SUMO happen].
==User Success Team==
The User Success Team is behind the critical aspects of supporting and advocating for the users. We partner with the Mozilla community to maximize user success and happiness.
*''Director'': '''[/user/210/ David]'''
===Cross-Product Team===
The Cross-Product Team provides the support platform and services (community management, content creation and end user support) to all of Mozilla’s product lines. We partner with the Mozilla community to make sure no user is left behind when encountering issues.
*''Manager:'' '''[/user/795330/ Patrick]''' (IRC: pmcclard / email: pmcclard-at-mozilla.com)
*''Kitsune:'' '''[/user/4081/ Kadir]''' (IRC: Topal / email: atopal-at-mozilla.com)
*''Firefox for Android, Firefox for iOS:'' '''[/user/130833 Roland]''' (IRC: rtanglao / email: rtanglao-at-mozilla.com)
*''Firefox Desktop:'' '''[/user/1170046/ Mark]''' (IRC: marksc)
*''Support Forum and Twitter (Army of Awesome):'' '''[/user/662734/ Madalina]''' (IRC: madalina / email: mana-at-mozilla.com)
*''Helpdesk & Escalations:'' '''[/user/997124 Rachel]''' (IRC: guigs / [messages/new?to=rmcguigan send a PM])
*''Knowledge Base & Content:'' '''[/user/1036460/ Joni]''' (IRC: jsavage / email: jsavage-at-mozilla.com)
*''L10n:'' '''[/user/1115905/ Michał]''' (IRC: vesper / email: vesper-at-mozilla.com)
===User Advocacy Team===
The User Advocacy team is the conduit for the voice, desires, and needs of the user, ensuring that they are heard at all levels of the organization. We distill data through both Qualitative and Quantitative studies, then turn these insights into actions.
*''Manager:'' '''[/user/566265/ Matt]''' (IRC: Matt_G)
*''Firefox Desktop:'' '''[/user/633449 Tyler]''' (IRC: Tyler / email: tdowner-at-mozilla.com)
*''Firefox Desktop:'' '''[https://mozillians.org/u/glind/ Gregg Lind]''' (IRC: gregglind)
*''Firefox OS:'' '''[https://mozillians.org/u/ilana/ Ilana]'''
*''Firefox for Android and iOS:'' '''Rob'''
==SUMO Developers==
SUMO Developers are working with Mozilla community support on the technical aspects of the SUMO platform (also known as Kitsune). We power the site you are reading this on.
*'''[/user/748839/ Mike]'''
*'''[/user/521620/ Will]'''
*'''[/user/709823/ Rehan]'''
==SUMO Community==
SUMO Community members are the global army of do-gooders and helpers who are behind SUMO's international presence and success. We rock the helpful web!
*For a list of [https://support.mozilla.org/en-US/community/top-contributors/l10n/new?startdate=2010-01-01&enddate=2015-08-27&locale=en-US English Knowledge Base creators & reviewers, click here].
*For a list of [/groups/forum-moderators Support Forum Moderators, click here].
*For a list of [/groups/army-of-awesome Army of Awesome members, click here].
*For a list of [/groups/accessibility people involved in Accessibility, click here].
===Localizers===
Find a list of all languages and [/kb/locales meet the team of translators for your language here].
You can also see [https://support.mozilla.org/en-US/community/top-contributors/l10n/new?startdate=2010-01-01&enddate=2015-08-27 the leading localizers for all the locales here] (use the ''select a locale'' dropdown to choose a language).
If you don't see your language here and would like to start a translation, please [users/vesper contact Michał], he will help you get started.