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How do I reset Mozilla VPN?

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This article explains how to clear Mozilla VPN app data from your device.
This article explains how to clear Mozilla VPN app data from your device.

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Removing app data from your device is a way to remove cached files from the VPN application. This allows you to install a completely fresh version, with no files being carried over from the previous installation. The steps to do this are as follows: #Open the Mozilla VPN application. #Click on Settings ([[Image:Relay gear icon]]). #Select the ''Get Help'' option. #On the ''Get Help'' menu, at the top of the screen, click the ''Get help'' title 6 consecutive times until ''Developer Options'' appear at the bottom. #;[[Image:Open the Developer Options]] #Select ''Developer Options''. #Scroll down and click {button Reset and Quit} 6 consecutive times. The app will reset. #;[[Image:Reset and quit VPN settings]] #Relaunch the Mozilla VPN app and sign back in with your [[Access Mozilla Services with a Mozilla account|Mozilla account credentials]]. =Related articles= <!-- The UTM tag is only required for the en-US links. Localizers can use wiki links --> *[https://support.mozilla.org/en-US/kb/how-download-mozilla-vpn-your-desktop-or-mobile?utm_source=-vpn-related How to download Mozilla VPN on your desktop or mobile device] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/how-do-i-update-mozilla-vpn?utm_source=-vpn-related How do I update Mozilla VPN?]
Removing app data from your device is a way to remove cached files from the VPN application. This allows you to install a completely fresh version, with no files being carried over from the previous installation. The steps to do this are as follows: #Open the Mozilla VPN application. #Click on Settings ([[Image:Relay gear icon]]). #Select the ''Get Help'' option. #On the ''Get Help'' menu, at the top of the screen, click the ''Get help'' title 6 consecutive times until ''Developer Options'' appear at the bottom. #;[[Image:Open the Developer Options]] #Select ''Developer Options''. #Scroll down and click {button Reset and Quit} 6 consecutive times. The app will reset. #;[[Image:Reset and quit VPN settings]] #Relaunch the Mozilla VPN app and sign back in with your [[Access Mozilla services with a Mozilla account|Mozilla account credentials]]. =Related articles= <!-- The UTM tag is only required for the en-US links. Localizers can use wiki links --> *[https://support.mozilla.org/en-US/kb/how-download-mozilla-vpn-your-desktop-or-mobile?utm_source=-vpn-related How to download Mozilla VPN on your desktop or mobile device] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/how-do-i-update-mozilla-vpn?utm_source=-vpn-related How do I update Mozilla VPN?]

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