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Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. Learn more.

Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the debugging tool to export applicatition logs. These are the steps you need to follow to do it: #Open Mozilla VPN and click the Settings [[Image:vpn settings icon|width=40]] icon. #;[[Image:vpnsettings2.0|width=350]] #Click or tap {menu Get Help}. #Select {menu View Log}. #;This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes. #Attach the .txt file to your support ticket. {note}The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.{/note} =I can't log in to Mozilla VPN to generate the log file - What to do= #On the Mozilla VPN ''Get started'' screen, click or tap {menu Get Help}. #Select {menu View Log}. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem. #Save and attach the .txt file to your support ticket. <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links.--> '''Related articles:''' *[https://support.mozilla.org/en-US/kb/troubleshooting-speed-issues-mozilla-vpn?utm_source=-vpn-related Troubleshooting speed issues on Mozilla VPN] *[https://support.mozilla.org/en-US/kb/how-remove-mozilla-vpn-app-data?utm_source=-vpn-related How to remove Mozilla VPN App Data] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/help-i-still-have-questions-about-mozilla-vpn?utm_source=-vpn-related Help, I still have questions about Mozilla VPN]