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This is a list of when to use Attn:Admin in the community forums

FAQs for how to reach Mozilla Support Staff/Administrators. (See also [[Meet the Team]].) You can add a new post in one of the [/forums/ contributor forums] with '''Attn:Admin''' in the title. '''Use Cases for Attn:Admin''' #A user cannot login to their account #A user cannot receive email confirmations / A user can't verify her email account #An escalated thread needs attention from a developer (#escalate) #The site goes down and we need to contact #webops #A user is spamming the forum and needs to be warned and/or banned #A user is reaching the limit on the amount of messages that they can post in a day '''Tasks that Admins Can Do''' #Add an announcement to the forum by locale #A new version of Firefox needs to be added so that the tags for new questions are accurate #Adding a new badge or award to a user's profile #A new group profile needs to be created or changed #AAQ needs to be added for a new locale when you open a new forum #A new moderator or reviewer needs to be added to the group for the right permissions #A tag needs to be removed or added from the existence in the forum #The frequency of the Survey is too high, we can change the % of users that it goes to #Google analytic request #User profile is requested to be removed by a user that no longer wants their name or email in our db. #A new redirect needs to be added #A new kb or forum needs to be opened up or closed #Add a user to the trusted contributors group '''Previous examples: ''' #How to un-archive a thread? This cannot be done #Community Members bad mouthing Firefox, please do not do this #Can I do something that does not exist on the forum or I do not know how to do this new innovative idea #Another person is posting in the same thread I am posting in, what do I do? #How can I change my username? This cannot be done without developer resources #How can I become white-listed? #I am having trouble doing <this regular action I could take in the past> #Threats and bad language, user has been banned and deactivated several times? #500 error for a page that should not have been deleted #[https://support.mozilla.org/en-US/forums/contributors/712454 Contributor forum discussion thread] '''Use [attn:admin] where something is particularly important to a user or community member''' #Policy Discussions #Advice #Channels for Admins #Matrix #Scheduled meetings [Link to Contributor Forums - "What's happening this week?"] #Bugs in bugzilla.mozilla.org #Posted etherpads or Google Document links #trello board public comments