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I'm setting up Thunderbird account for my gmail address and get the message: Thunderbird failed to find the settings for your email account. It's a good account

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Don't know if it's related, but on the initial setup screen where it offers to set up a new email address, it said that couldn't find the Thunderbird email servers. However, my internet connection was working fine.)

Don't know if it's related, but on the initial setup screen where it offers to set up a new email address, it said that couldn't find the Thunderbird email servers. However, my internet connection was working fine.)

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36

Дополнительная информация

Matt
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But your firewall is probably blocking Thunderbird from accessing the internet, hence loads of errors about connections.

But your firewall is probably blocking Thunderbird from accessing the internet, hence loads of errors about connections.
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Good thought, but I changed settings to allow Thunderbird into Windows firewall and still got the same error messages.

Good thought, but I changed settings to allow Thunderbird into Windows firewall and still got the same error messages.
Matt
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Got Nortons or some other anti virus program that is confused about it's role and plays firewall as well.

Restart Windows in safe mode with networking and then try with Thunderbird. If it works it is probably some sort of security software out of control.

Got Nortons or some other anti virus program that is confused about it's role and plays firewall as well. Restart Windows in safe mode with networking and then try with Thunderbird. If it works it is probably some sort of security software out of control.
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Mmm....Tried several things and still not working.

Safemode with networking didn't work. I turned off all my firewalls and internet security and that didn't work. I adjusted my gmail settings to disable pop and enable imap, then manually set my settings based on instructions here:

http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite

Incoming: Imap.gmail.com Port 993 SSL/TLS - normal password Outgoing: SMPT.gmail.com Port 587 STARTTLA normal password


When I try to set up an existing account with settings above, I still get the message: "Thunderbird failed to find the settings for your email account."

Mmm....Tried several things and still not working. Safemode with networking didn't work. I turned off all my firewalls and internet security and that didn't work. I adjusted my gmail settings to disable pop and enable imap, then manually set my settings based on instructions here: http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite Incoming: Imap.gmail.com Port 993 SSL/TLS - normal password Outgoing: SMPT.gmail.com Port 587 STARTTLA normal password When I try to set up an existing account with settings above, I still get the message: "Thunderbird failed to find the settings for your email account."
Matt
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https://autoconfig.thunderbird.net/v1.1/gmail.com

There are the setting that can not be found.

So why can you computer not connect to that server? Sounds like a bad DNS if if your can not click the link and open the file, if you can I am somewhat lost as to what could still be running in safe mode to block Thunderbird connecting and getting the file.

https://autoconfig.thunderbird.net/v1.1/gmail.com There are the setting that can not be found. So why can you computer not connect to that server? Sounds like a bad DNS if if your can not click the link and open the file, if you can I am somewhat lost as to what could still be running in safe mode to block Thunderbird connecting and getting the file.
jalea148 0 решений 18 ответов
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I have a similar problem, but with a different email account. Although you may find a solution in this thread,

  [SOLVED] [https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB8QFjAA&url=http%3A%2F%2Fubuntuforums.org%2Fshowthread.php%3Ft%3D1983988&ei=zdagU5bACdGSyATgnIKABg&usg=AFQjCNEW7SkZHDb5WaOhFddGBHDZdzLhMg&sig2=EWAeBGFuRkKlmsH6ew4TdQ thunderbird failed to find the settings for your email account

] It failed for me. Firewall was not mentioned. In my case, my account was accessible via TB until I installed an update.

I have a similar problem, but with a different email account. Although you may find a solution in this thread, [SOLVED] [https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB8QFjAA&url=http%3A%2F%2Fubuntuforums.org%2Fshowthread.php%3Ft%3D1983988&ei=zdagU5bACdGSyATgnIKABg&usg=AFQjCNEW7SkZHDb5WaOhFddGBHDZdzLhMg&sig2=EWAeBGFuRkKlmsH6ew4TdQ thunderbird failed to find the settings for your email account ] It failed for me. Firewall was not mentioned. In my case, my account was accessible via TB until I installed an update.
Matt
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Jalea148, That issue is DNS or firewall. They might not mention it, but it does not change the facts.

If you can not access a link that others can there are three common causes.

1. You have an anti virus program with a firewall component. Open the program and set the setting for Thunderbird to full internet access. These same products will chop off access again when a security release is installed because they are dumb and fairly useless products sold to a market based on fear, not quality.

2. You have a standard firewall which works on port blocking and routing. If the ports being accessed are blocked by the firewall then the link does not work. This recently happened with Comcast, they changed the ports for the mail server to ports their older modems were programed to block. Then they blames Thunderbird outlook anti virus programs viruses and all manner of things as to why people could not connect, as large ISPs do.

3. You DNS cache or DNS server is defective in it's record for the site. This could be as simple as cache corruption to DNS poisoning.

The ISPDB contains the major mail players, but Thunderbird also probes the server names based on the sites MX record and common mail server names in an attempt to locate your mail server name and port.

This is one of the rewasons it is important to differentiate the error messages. Unable to contact the ISPDB server is different to not finding the settings. However in the case of gmail, Thunderbird knows the settings if it can contact the database. So 1-3 are the most probable reasons for a problem, Same goes for yahoo and Outllook/live/Hotmail

Jalea148, That issue is DNS or firewall. They might not mention it, but it does not change the facts. If you can not access a link that others can there are three common causes. 1. You have an anti virus program with a firewall component. Open the program and set the setting for Thunderbird to full internet access. These same products will chop off access again when a security release is installed because they are dumb and fairly useless products sold to a market based on fear, not quality. 2. You have a standard firewall which works on port blocking and routing. If the ports being accessed are blocked by the firewall then the link does not work. This recently happened with Comcast, they changed the ports for the mail server to ports their older modems were programed to block. Then they blames Thunderbird outlook anti virus programs viruses and all manner of things as to why people could not connect, as large ISPs do. 3. You DNS cache or DNS server is defective in it's record for the site. This could be as simple as cache corruption to DNS poisoning. The ISPDB contains the major mail players, but Thunderbird also probes the server names based on the sites MX record and common mail server names in an attempt to locate your mail server name and port. This is one of the rewasons it is important to differentiate the error messages. Unable to contact the ISPDB server is different to not finding the settings. However in the case of gmail, Thunderbird knows the settings if it can contact the database. So 1-3 are the most probable reasons for a problem, Same goes for yahoo and Outllook/live/Hotmail