Форум поддержки Thunderbird

I hate the way the new Thunderbird version looks, can't get normal number of emails at once, can't read any of them at the bottom of the page. Please give me my old version back. This was a horrid intrusion with no warning that it wasn't just a normal update

Went for the 115 update without checking reviews (won't do that again!). Tried to 'revert' to old but that didn't work. Ended up installing 78.14 64-bit from old download. Profile brought up Archives folder with current (2023) contents but Local Folders are not more recent than 2000.

Where/how can I get recent Local Folders?

Hi, I do not see my Sent Folder in 4 of my 7 POP3 accounts.

I have used Thunderbird for all my email accounts for ages. I was running 52.9.1 (32 bit) on an old Windows Vista Computer. I moved to a Windows 11 computer and installed Thunderbird 115.2.0 (64 bit).

Importing did not work but I read the work around of copying the C:\Users\MYNAME\AppData\Roaming\Thunderbird Folder from the Vista Computer and pasting it into C:\Users\MYNAME\AppData\Roaming\ on the new computer. I also had to delete: cert8.db, key3.db, secmode.db (all obsolete), pkcs11.txt (did not exist), session.json, xulstore.json. Thunderbird came up with all my email accounts and I thought, all my emails. I thought I saw SENT email but now do not know for sure. I had to put in the passwords and my address books.

I recently sent an email and noticed that there was no Sent Folder in 4 of the 5 accounts I have with my website provider. None of my old sent emails show in those accounts either. I have two Hotmail accounts set up as POP3 as well. They have both my old Sent emails and the ones I send now.

All accounts are set to delete after 14 days, so any old emails are from the back up of the old computer. I went into Troubleshooting Information and under Application Basics, I opened the Profile Folder. I go to the MAIL folder and see folders for the different emails. I see a ‘Local Folder’ and then mail.mywebsite.com, mail.mywebsite-1.com, mail.mywebsite-2.com, mail.mywebsite-3.com folders for “my website” emails, and pop.mywebsite.com folder and pop-mail.com and pop-mail-1.com folders.

They all have Sent files and Sent.msf files. The Sent files are of reasonable size like 100,000 kbs. The pop.mywebsite.com folder and pop-mail.com and pop-mail-1.com folders all display a Sent folder. The others do not even after I send an email but the sent and sent.msf file show the new date and time for the file, so I think they are updating.

How do I get my Sent emails to show in Thunderbird?

Thank you for suggestions.

I am using two different email accounts on two computers. I have a new computer that I want to migrate both account on to. I was successful in moving one of the email accounts on to the new computer using your on-line instructions. I'm having an issue with the second account. I created another email account and was able to create the second email account on my new computer but when I did the old saved files/emails did not move over.

How do I move the second email account, with all of the saved emails/files/folders to my new computer without damaging or losing the first email account? thanks

I updated Thunderbird from version 102.14.0 to version 115.1.0 and I have a problem. I don't see any emails, nor folders, nor accounts, nothing. Only on startup do I see the accounts being updated and new mail being downloaded. I can see all the accounts in the account settings. But I can't access the emails. Can you please advise how to solve this problem? Profim can no longer be returned to version 102.14.0. Please help quickly. Well thank you.

Hello, I have many email accounts,Win10 64 bit. I made a backup copy of my default profile and then I upgraded to Supernova, the upgrade seemed succesful, but one of my POP accounts was never polled when downolading emails, Thunderbird skipped retrieving emails from that account. So I downgraded to 102.15.1 64 bit. But it says that the default profile could not be used because a newer version of TB could have modified it, so it forced me to create a new profile. But in the new profile I lost almost everything: sent emails, received emails, filters, archives. The only thing good is that TB 102 remembers the name of mail servers, so I did not have to configure them again. But I had to download again from the server some 6000 emails (I leave the emails on POP servers for some months, for security reasons), but I lost all sent emails and more. So my old, default profile is useless. What to do?

If I try to import it in Supernova it gets error: Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:659
   _importMailMessages resource:///modules/ThunderbirdProfileImporter.jsm:588
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.jsm:248

2 ThunderbirdProfileImporter.jsm:659

I was using 68.0. Mail merge (Andreas Bergmann) quit working.

I upgrade to 115.0. Mailmerge does not pick up pdf attachments correctly.

How can I revert back to 68.0 or slightly earlier, to restore full mail merge functionality. And all my old email. (Yes I have backups...)

It appears that thunderbird has created some format changes that make it difficult to revert, (and on a personal note, the new UI is horrible, who dreams up forever moving box/buttons around?)

Hi, I started using Thunderbird recently to get my emails from Hotmail on my computer. I had Outlook 2010, but it is not supported anymore.

I noticed immediately that all my emails on Hotmail would show as read, but Thunderbird would show them unread, until I actually open them.

I have updated Thunderbird on various times and my current version is 115.3.0, but still the same issue. I have searched for solutions on the web and I do not have Bitdefender on my computer, that I know of, so the solutions I have seen, do not work for my case.

Is there any settings or scripts that I need to change in order for my Hotmail messages on show as read when I actually read them on the Outlook website?

Please help. Thanks, JD

Thunderbird appears to be installed and working correctly. I'd like to backup my profile and be able to repair it if needed. I installed Thunderbird 115.2.3 through the Windows App store. I believe that the program is actually installed at C:\Program Files\WindowsApps, which I cannot access even with elevated authority without disabling permissions I don't understand. I am reluctant to do this.

The Help > Troubleshooting Information page shows a < Open Folder > for my profile, but when I click it it says that C:/users/xxxxxxxx/Appdata/Roaming/Thunderbird/... doesn't exist. The File Explorer shows there is no C:\users\...\Thunderbird folder. How should I proceed?

Additional information:

I discovered this because I wanted to make a shortcut to put in my Startup folder (C:\Users\xxxxxx\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup) and couldn't find the program anywhere. There are 2 executable files ("*.exe") with a size of 0 bytes that I was able to find use to create a shortcut at: C:\Users\xxxxxxx\AppData\Local\Microsoft\WindowsApps C:\Users\xxxxxxx\AppData\Local\Microsoft\WindowsApps\MozillaThunderbird.xxxxxxxx It should be easy to create a shortcut for an executable.

Starting thunderbird at a command prompt to show the profiles says there are 2 profiles labelled < default-release > and <default >. default-release is highlighted.

Hi,

I've just updated my current version of Thunderbird to 115 on my Mac using Ventura. It's installed, I put in my password and it just buffers. I can't use it at all.

I've tried to look for the 102.5 version to download and reinstall but I can't find it. Any help would be greatly appreciated.

When I get an email message...I get this: Not DownloadedOnly the headers for this message were downloaded from the mail server.

Download the rest of the message.

How do I download the rest of the message"

I have several accounts set up in Thunderbird. Yesterday one of the accounts started displaying this message Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox. All of the other accounts work properly. When I tried to access this account using my laptop I received the same message. My android tablet is able to access that account.

I've been using Thunderbird for all of my email accounts for more than 2 decades. Worked great. However, I have not been able to download any emails except for my gmail accounts since 9/20/23. I've updated to the latest version. When I click on the download nothing happens. It doesn't even try. This is a MAJOR problem since I need computer access to my work email accounts. The only place I can see them is on my iPhone, which is problematic.

What's going on?

My old laptop died and I have bought a new one. All my emails and folders have successfully transferred, but not my address book - is there any way I can retrieve the address book. The hard drive on my old laptop is unretrievable.

Hi, I've moved TB profiles between PCs so many times and there wasn't any issue until today. I have TB profile on Windows 10 TB 112.5.1 with 4 POP accounts and some subdirectories - nothing fancy - it works just fine. (there is 60GB of data in this profile). If I copy profile to any other PC (win10, win11, tried 3 different PCs) and any TB (112, 115, etc) I can see and open all old emails, but "get messages" not working at all - it won't get new messages at startup or if I click get all or even per account - just nothing happens. No error, no nothing. Sending email works just fine.

I've checked every account - all "get messages" checkboxes are on, tried to delete global messages , no luck.

Any hint what could be wrong?

I have a probably uncommon problem.

       I'm migrating to a new computer. I set up the old accounts (3 of them) on the new computer from scratch.
      Then later I wanted to move the old e-mails from inboxes & archives & drafts to the same accounts onto the new computer, and I did this by copying & pasting from old to new. (Old e-mails are important to me to keep track of long term interactions with people & companies.)
     The result was I now have duplicates of the 3 accounts on the new installation of TBird. I would like to delete the new versions that I initially created with the installation. I've been observing, and both the new & old versions of the 3 accounts are receiving new e-mails and saving them, so I believe I can delete the new accounts without losing the inboxes & archives that came over from the old computer.
     I've been searching the TBird help areas to no avail. But in the process I've realized I should have read them in the beginning. There's plenty of advice there that would have kept me from making this mistake.
     Thanks for any help you can give me in resolving this confusing mess.

James Frazier, Marina, CA

Hi all, I would like to leave MacOS and use Linux exclusively in the future. On MacOS I have MailSteward which keeps years of email archive from 5 accounts. What I normally do is export mail from an account into a mbox file, load the data into MailSteward and then delete the mail from the account (keeping only the last couple of months) - I am doing this more or less at the beginning of every calendar year, just to keep email accounts not too large.

I can export the existing data (which is several GB of data - email and attachments) back out to mbox files - to be imported to Thunderbird. As far as I have understood I can import those mbox files into local folder in Thunderbird.

Now the question: how is Thunderbird behaving with these archives while using it on "active" email accounts? Does it become unusable or does it work normally while only using the "active" accounts until I open a local folder to search for some old email? Anyone using Thunderbird with both (large) archive and normal, active email accounts?

Thanks for your insights. Cheers, Igor

Somehow, Thunderbird updated to a new version. I didn't download or install a new version. I just closed and reopened it and it updated. When I tried to roll back to the new version, I lost all of my emails and addresses! I literally had tons of business emails and contacts and now they are gone. Thunderbird is treating this like a brand new install and I am having to set up all of my accounts all over again! Is there some way to get all of my stuff back? Or has the new install/rollback somehow written over all of my previous data?