Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее
Открытый

30-day refund

Firefox Аккаунты
James ответил 1 месяц назад
Francisco Pasqual
Francisco Pasqual

Hi,

I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago).

My e-mail is [redacted] @gmail.com and user is francisco.pasqual.

Thanks,

Hi, I purchased a 30-day VPN but it is not supported by my computed, so I can't use it. I tried downloading a previous version but it didn't work anyway. Therefore I'd like to request a refund, following the 30-day refund policy (I purchased it 2 days ago). My e-mail is [redacted] @gmail.com and user is francisco.pasqual. Thanks,

Изменено James

Все ответы (1)

James
James
  • Модератор
  • Топ-10 помощников

On https://www.mozilla.org/products/vpn/download/ is shows the minimum macOS version needed is macOS 13.0 or later.

https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form link can also be found at top at Ask a Question > Mozilla VPN as you posted this thread in desktop Firefox section.

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.