Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее
Открытый

Problem when setting up backup password

jbr отвечено
brosensbarros.laura

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.
Приложенные скриншоты

Все ответы (3)

Yeah I have a feeling the dialog is missing a backup folder location prompt, which is why it's failing:(

If you open Browser Console (Ctrl + Shift + J) is there anything interesting logged once you open or submit this dialog?

There is a defined backup location - matter of fact, the regular backup is running normally as we speak.

trying with the console, I get the following error: BackupUIParent: Failed to enable encryption NS_ERROR_ABORT: User canceled OS unlock entry

   exportRecoveryPhrase resource://gre/modules/OSKeyStore.sys.mjs:376

BackupUIParent.sys.mjs:306:25

   receiveMessage resource:///actors/BackupUIParent.sys.mjs:306

of note, I am on Linux.

Can you file a bug, please? According to bugzil.la/1463865#c11 backups weren't supposed to interact with the keystore, but this sounds way too similar to bugzilla.mozilla.org/1755786 (the longer read is e.g. in bugzilla.mozilla.org/2006950 …)

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.