Possible settings fault

Hi John Lets see if we can help you troubleshoot the issue. '''Q1) Not Receiving Emails''' The update is unlikely to have stopped you receiving email. It mostly contains bug fixes. '''A.''' Can you confirm which version of Thunderbird for Android you're using.      You can find this by navigating to: settings > about '''B.''' Can you perform the below task. It tests the settings and server connection responsible for receiving mails.      1. Navigate to settings > Account name "BT" > fetching mail > incoming server.      2. Tap next.      Are any error messages displayed in the app or Android notification shade after the test?      Are there any prompts to sign-in? '''C.''' Do you receive any emails when you manually sync the account, or see any error message?      1. Tap the top left menu button to show your account folders      2. Tap the "sync account" button at the bottom of the list Once you provide feedback on the above, I'll be better placed to direct you on further trouble shooting steps. Please respond on this ticket. '''Q2) Spam Folder''' Do you know what type of connection your account is using IMAP or POP?      The app does support and display a spam folder. See the attached screen shot.      It's only available on IMAP connections. Pop doesn't support server folders / labels. On the assumption you're using Imap but don't see either the spam folder or content within, check the following. '''A.'''      1. Navigate to settings > account name > folders.      2. Check "Spam folder" is set = Automatic (Spam).      3. If the folder is assigned "None", tap and select your spam folder. '''B.'''      1. Tap the top left menu button to show your account folders.      2. Tap manage folders (Bottom of the list).      3. Tap the spam folder.      4. Toggle "Enable Sync" ON.

Hi John Can you clarify an addition question with your response. Which account domain is the one setup in the mobile app to receive emails from, @deritter.org.uk or @btinternet.com