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Unable to change payment method (VPN)

Firefox Аккаунты
danieljessen отвечено
danieljessen
danieljessen

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Hi, last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method." When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now? Thank you for your help!
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Все ответы (3)

Paul
Paul
  • Модератор
  • Топ-10 помощников

Выбранное решение

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Модератор
  • Топ-10 помощников

The above form link in case you missed it is at top > Ask a Question > Mozilla VPN as this support forum section you posted in is for desktop Firefox.

danieljessen
danieljessen Задавший вопрос

Oh, sorry. Thank you both!

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