Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее
Открытый

Can't access eBay, suspect Firefox but not sure

Firefox Веб-совместимость
Paul отвечено
FoxGrump
FoxGrump

Hi, I'm still using Windows 7. Yes probably that's a cause but I'm not sure how. I'm using Firefox 115.38.0esr. Now for a while I've been finding it difficult to log into eBay. I'd try and log on and get this message "SORRY

Something went wrong on our end

<a varying error number>

Please go back and try again or go to eBay Homepage."

I'd go to the homepage and successfully log in. Then it took more than one try. Now I can't log in at all. I can still log in on a buying only account. It doesn't allow me to use the password, but it will accept access via text message. With the seller accounts, it doesn't give the option for access via text message only. Can this be fixed by Mozilla? I removed all extensions, and reset by PC to an earlier backup in case corruption was a cause. I've also deleted the cash.

Hi, I'm still using Windows 7. Yes probably that's a cause but I'm not sure how. I'm using Firefox 115.38.0esr. Now for a while I've been finding it difficult to log into eBay. I'd try and log on and get this message "SORRY Something went wrong on our end <a varying error number> Please go back and try again or go to eBay Homepage." I'd go to the homepage and successfully log in. Then it took more than one try. Now I can't log in at all. I can still log in on a buying only account. It doesn't allow me to use the password, but it will accept access via text message. With the seller accounts, it doesn't give the option for access via text message only. Can this be fixed by Mozilla? I removed all extensions, and reset by PC to an earlier backup in case corruption was a cause. I've also deleted the cash.

Все ответы (2)

FoxGrump
FoxGrump Задавший вопрос

Ok I've worked out a solution for anybody interested. Go to firefox settings, then to Privacy and Security, and click on, at the very top, Enhanced Tracking Protection. Add ebay web addresses, like signin,ebay.co.uk and www.ebay.co.uk, as exceptions.

Paul
Paul
  • Модератор
  • Топ-10 помощников

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.