Interminted problem with Thunderbird
Hello, from time to time my Thunderbird on my desktop PC running windows 10 doesn't receive emails, while they arrived on my I Phone 8. Checked my Telstra web mail, all emails are there so what is stopping getting to my desktop PC? I thought the Thunderbird receives emails than synchronize with my I Phone? As you can see from my 2 images the Telstra is up to today as is my I phone But Thunderbird is 3 days beyond. Tomorrow it may back to normal or the next day? I am returning to this message the next day 16/06/2026 1 more message on my I Phone, still nothing on my Thunderbird.
An other problem I get with Thunderbird is that a message appears on the right bottom of my screen: "Mozilla Thunderbird Connection to server mail.bigpond.com timed out" and/or "failed to connect to mail server imap.telstra.com" If I try to send an email after the above notifications, I get the "Connection Refused". I know than to just walk away. I am using Starlink as Telstra here doesn't work as I am on the fringes of Melbourne in a BLACK HOLE. Any help will be gratefully received. Thank you for reading this. Regards Ilio Pieroni
Выбранное решение
resolved your issue?
Все ответы (4)
Unfortunately, the sync issues are most likely caused by a poor internet connection and not Thunderbird itself. You can try tethering ("Personal Hotspot") from your phone and see if that improves the connection.
I would also double check that your email settings are correct for Telstra/BigPond. Telstra has a support article that you can find here.
And lastly, your final screenshot was due to the recipient's email provider blocking BigPond. You can try emailing postmaster@bigpond.com to let them know, however they may not respond.
After I sent you the above email, in checking TB version I found a new version which I installed than I restarted my PC and Presto a page full of the missing emails turned up. Next day your email was the only one, still only on my I Phone. Restarted my PC and there it is too. I did confirm my Telstra setting being correct. It is have being happening for a long time, mostly it fixes it self in due course. As I Starlink, I have to have airoplane mode on on my mobile phone so I have too on my PC.
On the next issue, I would ignore the last image, I think it is some garbage the comes out ONLY when I try to send a message after (as shown on one of the previous images) IMAP failed to connect or similar. That I think is Telstra's problem, but I bear the consequence. If you got any answers please let me know, I appreciated your imput. Regards Ilio Pieroni
Выбранное решение
resolved your issue?
OK, Yes it is resolved, the are 2 points to the solution: Some time ago Telstra IMAP presented me with a passcode (the one I use to open my desktop) to login to my web mail when I needed to check how far my email from my I phone got to. Contrary to the above passcode being recommended, I was informed by a Telstra consultant, Thunderbird is not comfortable with passcode! so I cancel the passcode and login with my P/W. The "connection to server imap.telstra.com time out" stopped. The second point was my I Phone, where, when composing a new email, 2 different version of my email address open. This time, for the first time I noticed that one address had one character missing. I deleted this address and left the correct one. NOW SENDING A PHOTO TO MYSELF (for me to use in my maintenance folders) worked without delay. As Sherlock Holmes was want to say "most people see but do not observe". Thank you for your assistance, I hope the above can be of use to others. Cheers to all Ilio Pieroni
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