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Problems with Android app

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  • Последний ответ от Platform34

Hi there, I recently switched to thunderbird and it's been working great on Windows desktop but try as I may I can get it to work on android. I followed the prompts to export the settings and that all seemed to work but the app won't connect to the incoming and outgoing servers. I've checked and the details are the same as the desktop (via Bridge) but it just says failed to connect every time.

I'm also only showing an outbox and no other folders in the app. I searched the forum and found others with this issue but no solutions. Is this a dead end and I'm better off going back to Outlook or is there a solution to this?

Thanks in advance 😊

Hi there, I recently switched to thunderbird and it's been working great on Windows desktop but try as I may I can get it to work on android. I followed the prompts to export the settings and that all seemed to work but the app won't connect to the incoming and outgoing servers. I've checked and the details are the same as the desktop (via Bridge) but it just says failed to connect every time. I'm also only showing an outbox and no other folders in the app. I searched the forum and found others with this issue but no solutions. Is this a dead end and I'm better off going back to Outlook or is there a solution to this? Thanks in advance 😊

Выбранное решение

Your mention your desktop connection is "via Bridge". This suggests your may be trying to connect Thunderbird for Android to a Proton Mail account.

Proton Mail is not supported by Thunderbird for Android. It would need a bridging app running on the phone to do the encryption/decryption. This app doesn't exist on Android, only Linux and Windows.

You need to use proton mail's official app on your phone.

If i'm misunderstanding, please clarify the mail provider your trying to setup!

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Выбранное решение

Your mention your desktop connection is "via Bridge". This suggests your may be trying to connect Thunderbird for Android to a Proton Mail account.

Proton Mail is not supported by Thunderbird for Android. It would need a bridging app running on the phone to do the encryption/decryption. This app doesn't exist on Android, only Linux and Windows.

You need to use proton mail's official app on your phone.

If i'm misunderstanding, please clarify the mail provider your trying to setup!

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