Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Updated Firefox, add-ons lost

  • 2 ответа
  • 0 имеют эту проблему
  • 69 просмотров
  • Последний ответ от pmartens

pmartens
pmartens
дополнительные действия

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

Hello, Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences. Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore. I really would give up on browsing if I am forced to see ads all the time. Thank you! Petrus Martens

Выбранное решение

Hi Petrus, it sounds like Firefox may have run a Refresh/Reset/Tune-up. Does the scenario in the following article look familiar -- and do you have an Old Firefox Data folder on your desktop?

Refresh Firefox - reset add-ons and settings

I have steps for Windows users to restore the profile by copying the folder inside Old Firefox Data to the relevant location in the Firefox Profiles folder. I think it would be similar on Mac, but I'm not sure anyone has confirmed that yet. See:

https://support.mozilla.org/en-US/questions/1474421#answer-1687884

Прочитайте этот ответ в контексте 👍 0

Все ответы (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
дополнительные действия

Выбранное решение

Hi Petrus, it sounds like Firefox may have run a Refresh/Reset/Tune-up. Does the scenario in the following article look familiar -- and do you have an Old Firefox Data folder on your desktop?

Refresh Firefox - reset add-ons and settings

I have steps for Windows users to restore the profile by copying the folder inside Old Firefox Data to the relevant location in the Firefox Profiles folder. I think it would be similar on Mac, but I'm not sure anyone has confirmed that yet. See:

https://support.mozilla.org/en-US/questions/1474421#answer-1687884

pmartens
pmartens Задавший вопрос
дополнительные действия

Hello jscher,

Yes, your advice was very helpful. First I tried moving files around but that ended up in a mess. Everything was backed up, so no problem.

Then I again entered about:profiles and the window that showed on my Mac was totally self-explanatory, see attached, including the helpful "Show in Finder" buttons. I moved the profile from "Old FireFox" to the Profile folder, and set it as default.

Thank you!!

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.