Hi,

Can you share more details about the issue you're experiencing? Without more details, there's not much we can do to help.

When posting questions, it's helpful to include information such as your operating system, browser version, specific error messages, and the steps you've taken to try solve the issue. This kind of context allows the community members to provide a more accurate and effective solution.

Looking forward to your update!

Thanks Denys. I have no idea about most of those details! Or where to find them. However, my wonderful nephew worked on it with me (via Messenger!) and eventually he suspected it was an NBN/optus issue and so turning off and on again the modem and another link device worked! So it wasn't a Mozilla issue.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

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