Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Screenshot not downloading after selecting "save visible"

  • 6 ответов
  • 2 имеют эту проблему
  • 94 просмотра
  • Последний ответ от cmscharf

дополнительные действия

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up to date and I have restarted but the issue persists.

The screenshot function seems to have a bug. The function works as far as selecting "save full page" or save visible" but the image download never happens. Version is up to date and I have restarted but the issue persists.

Выбранное решение

Hmm, is it a super-long or super-wide page? I notice there is a long delay on a wide page, but the preview image and button bar come up eventually.

I guess actually I should break #3 down between displaying a preview image and having a button bar on that image. Do you get the preview?

Прочитайте этот ответ в контексте 👍 0

Все ответы (6)

дополнительные действия

Hi, the flow usually is:

(1) Trigger the overlay using either right-click > Take Screenshot or Ctrl+Shift+S

(2) Click Save full page or Save visible, or draw a selection with the mouse

(3) Firefox displays a button bar with "X" "Copy" and "Download" buttons

Are you getting the button bar in #3? But Download doesn't actually save?

дополнительные действия

The options prompts asking where to download. see screenshot Check your settings for download location and I would suggest checking the option to always ask. see screenshot

дополнительные действия

@jscher2000: Correct. The third step in the flow is not appearing anymore. This function has worked for years until this week. No settings were changed on my end. The drag and click option is the only workaround I have found at this time.

дополнительные действия

@jonzn4SUSE: Changing the setting works for the screenshots. Unfortunately, I fear it will add an extra step to other items being downloaded while working.

дополнительные действия

Выбранное решение

Hmm, is it a super-long or super-wide page? I notice there is a long delay on a wide page, but the preview image and button bar come up eventually.

I guess actually I should break #3 down between displaying a preview image and having a button bar on that image. Do you get the preview?

дополнительные действия

It is a long page. I did not wait very long for the preview to appear. Thank you