Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox won't open. It only hangs, requiring me to Force Quit

  • 8 ответов
  • 1 имеет эту проблему
  • 32 просмотра
  • Последний ответ от jt26

дополнительные действия

I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requiring me to Force Quit. It stopped working on Thursday, 9/12, which, I notice, was the day it was last modified with an automatic upgrade. I have quit and tried restarting multiple times, but am unable to get into it at all and, therefore, cannot access Troubleshooting Mode. I have NOT yet tried deleting it and downloading a fresh copy. I would like, if possible, to retain my open tabs, Bookmarks, and History.

Please advise—and many thanks!

I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requiring me to Force Quit. It stopped working on Thursday, 9/12, which, I notice, was the day it was last modified with an automatic upgrade. I have quit and tried restarting multiple times, but am unable to get into it at all and, therefore, cannot access Troubleshooting Mode. I have NOT yet tried deleting it and downloading a fresh copy. I would like, if possible, to retain my open tabs, Bookmarks, and History. Please advise—and many thanks!

Все ответы (8)

дополнительные действия

Here is what my macbook from 2012 is running. see screenshot

Изменено jonzn4SUSE

дополнительные действия

Изменено jonzn4SUSE

дополнительные действия

/Users/josephtieger/Dropbox/Screenshots/Screen Shot 2024-09-18 at 2.10.33 PM.png/Users/josephtieger/Dropbox/Screenshots/Screen Shot 2024-09-18 at 2.11.11 PM.png

дополнительные действия

Firefox just automatically updates on my MacBook Pro; I don't go anywhere to get the recurring updates.

дополнительные действия

jt26 said

... /Screenshots/Screen Shot 2024-09-18 at 2.11.11 PM.png

I take it you drag and dropped over the Post a Reply Box.

Look below the Post a Reply Box for the Add images (optional): Browse... button to then upload the image.

дополнительные действия

Here are the screenshots, below.

дополнительные действия

I guess my 2012 just missed some cut off.  ;-))

дополнительные действия

Do you think that's what it was: that this newest update is incompatible with my Mac's OS? If so, I'm glad for you—and curious whether you have a suggestion as to what I might do next?