Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I forget my password, reset a new one and all my bookmarks and files are completely deleted

дополнительные действия

I forget my password, reset a new one and all my bookmarks and files are completely deleted. How to restore my bookmarks files etc?.

I forget my password, reset a new one and all my bookmarks and files are completely deleted. How to restore my bookmarks files etc?.

Все ответы (4)

дополнительные действия

Hi

Do you have your user credentials and bookmarks on your other device you were using Firefox Sync with?

дополнительные действия

No, I was logged off from another device as well.

Изменено shcherban.daniil

дополнительные действия

It was original device and I reset windows so I lost all my saved passwords. When I reset password all files and bookmarks were lost.

дополнительные действия

Do you have an "Old Firefox Data" folder on your desktop? Is there a "Windows.old" in your root directory (C:/)? Be sure that you don't delete either one.

Изменено user104147805413306348376805769878442569366