Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Firefox Issues Loading Webpages and Redirects

  • 6 ответов
  • 1 имеет эту проблему
  • 11 просмотров
  • Последний ответ от Sarecee66

more options

Firefox for android rarely loads webpages correctly and I am constantly being redirected when it does, it's been happening since August/September 2020 but I can't recall which version I had at the time (I have version 88 at present). Most of the time I get the error telling me to try again, it may do this several times before page loads and most times I'm redirected. I have add-ons HTTPS EVERYWHERE & UBLOCK ORIGIN. I've disabled my add ons a few times to rule them out but I still had some of the same issues. Any suggestions would be so helpful. Thank you in advance for your help and time.

Все ответы (6)

more options

Where exactly are you being redirected? If it's porn or gambling websites or the like, remove all Firefox add-ons, clear its cache, restart the phone and try again. If that does not resolve the problem, save your files and data and reset the phone to its original factory status.

Which error text exactly is shown? I bet allmost all of them suggest to "try again", so that doesn't say anything about the error.

Полезно?

more options

Yes you are correct in saying most errors are "Try Again "it reads (I get this error most frequently) "address or url could not be found", "server could not be verified therefore browser doesn't trust site"(not positive how it was worded) and the redirects vary where it redirects. Alot of times when I click support in firefox settings, it redirects me but it's usually within the firefox website. The other issue I have is on a particular website I visit (Marlboro.com) all pages on the site always has bold red letters "System Error" taking up the pages options, etc. I just want to understand which app is causing this problem and what steps I should take to resolve the issue. Also, I have Sophos Intercept X For Android (Security & Antivirus) on my device as well along with UblockOrigin & Https Everywhere. Could it be Sophos perhaps? Thank you for your help.

Изменено Sarecee66

Полезно?

more options

Hi

Do you have an example of a link where the page is redirected?

Have you tried other sites without some of the add-ons and other apps that you mention?

Полезно?

more options

Seburo, So strangely enough, there hasn't been anymore redirects but I still have issues with sites loading. I've attached some screenshots of one site in particular and it's the site I've had this issue with since late 2020. I've coresponded with their tech and at first(about 3 months ago)they said they were aware of the issue and was working on it, now they claim it's my addons or firefox or sophos security. I've diabled addons Ublockorigin & Https Everywhere cleared cache in Firefox and did a restart, still same issue, I've disabled sophos security, made firefox default browser (sophos has to be default for some features to work) and it's still giving me the same errors. Thank you for your help and time.

Полезно?

more options

Hi

What level of Enhanced Tracking Protection do you have set on the Firefox for Android menu?

Полезно?

more options

Sorry for late reply. ETP setting is "STRICT". I've kept the setting on strict since first using firefox.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.