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Firefox disappears before I can do anything. I guess it crashes on my iphone and ipad

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Reloaded 4 times does same thing on both iphone and ipad after reloading. Been using firefox on them for few years, now doesn't work all the sudden

Reloaded 4 times does same thing on both iphone and ipad after reloading. Been using firefox on them for few years, now doesn't work all the sudden

Изменено Noah_SUMO

Выбранное решение

Did you update to the latest version released on July 31? That would be version 8.1: https://itunes.apple.com/us/app/firefox-web-browser/id989804926

That update was supposed to fix these crashes. My theory is this has something to do with the Sync feature. I wonder if we can somehow turn it off and see if it allows the app to load normally for you. Since it disappears too fast, that sounds impossible. I do have another idea where we can grab the crash data that the iPhone saves if you follow some steps & post the info here. Would you be up for that?

I think this will help the devs pinpoint why it's crashing/disappearing on your device.

To retrieve the crash reports generated on your iPhone:

  • Start by opening up the Settings app.
  • Navigate to General -> Privacy -> Analytics -> Analytics Data
  • Select a Firefox crash from the list. This will start with "Firefox" and contain the timestamp of the crash.
  • Tap on the crash and you will see a text field with a crash log. Long press to Select All and then Copy the crash text.
  • Paste it in this thread. If it's too long, try using Pastebin then copy the url you get for the Pastebin you saved & share it here.
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Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

Дополнительная информация

Noah_SUMO
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98 решений 613 ответов
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Hi! Sorry for the wait in getting a reply!

Can I ask what version of iOS you are using on your iPhone & iPad? And by reloaded, do you mean you uninstalled & reinstalled Firefox 4 times? Thanks!

I'll send your info over to a Firefox developer right away after we get your iOS versions. And hopefully they can advise what more we can do to fix the silent crashes.

Hi! Sorry for the wait in getting a reply! Can I ask what version of iOS you are using on your iPhone & iPad? And by reloaded, do you mean you uninstalled & reinstalled Firefox 4 times? Thanks! I'll send your info over to a Firefox developer right away after we get your iOS versions. And hopefully they can advise what more we can do to fix the silent crashes.
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Задавший вопрос

i have version 10.3.3 and yes i uninstalled and installed 4 times. thanks

i have version 10.3.3 and yes i uninstalled and installed 4 times. thanks
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Полезный ответ

it wasnt working on my iphone before i updated to 10.3.3

it wasnt working on my iphone before i updated to 10.3.3
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Задавший вопрос

firefox still not working on iphone or ipad

firefox still not working on iphone or ipad
Noah_SUMO
  • Moderator
98 решений 613 ответов
Размещено

Выбранное решение

Did you update to the latest version released on July 31? That would be version 8.1: https://itunes.apple.com/us/app/firefox-web-browser/id989804926

That update was supposed to fix these crashes. My theory is this has something to do with the Sync feature. I wonder if we can somehow turn it off and see if it allows the app to load normally for you. Since it disappears too fast, that sounds impossible. I do have another idea where we can grab the crash data that the iPhone saves if you follow some steps & post the info here. Would you be up for that?

I think this will help the devs pinpoint why it's crashing/disappearing on your device.

To retrieve the crash reports generated on your iPhone:

  • Start by opening up the Settings app.
  • Navigate to General -> Privacy -> Analytics -> Analytics Data
  • Select a Firefox crash from the list. This will start with "Firefox" and contain the timestamp of the crash.
  • Tap on the crash and you will see a text field with a crash log. Long press to Select All and then Copy the crash text.
  • Paste it in this thread. If it's too long, try using Pastebin then copy the url you get for the Pastebin you saved & share it here.
Did you update to the latest version released on July 31? That would be version 8.1: https://itunes.apple.com/us/app/firefox-web-browser/id989804926 That update was supposed to fix these crashes. My theory is this has something to do with the Sync feature. I wonder if we can somehow turn it off and see if it allows the app to load normally for you. Since it disappears too fast, that sounds impossible. I do have another idea where we can grab the crash data that the iPhone saves if you follow some steps & post the info here. Would you be up for that? I think this will help the devs pinpoint why it's crashing/disappearing on your device. To retrieve the crash reports generated on your iPhone: * Start by opening up the Settings app. * Navigate to General -> Privacy -> Analytics -> Analytics Data * Select a Firefox crash from the list. This will start with "Firefox" and contain the timestamp of the crash. * Tap on the crash and you will see a text field with a crash log. Long press to '''Select All''' and then '''Copy''' the crash text. * Paste it in this thread. If it's too long, try using [https://fnpaste.com/ Pastebin] then copy the url you get for the Pastebin you saved & share it here.

Изменено Noah_SUMO

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thank you for your help the july 31 update fixed the problem hadnt checked for update for a couple days

thank you for your help the july 31 update fixed the problem hadnt checked for update for a couple days
Noah_SUMO
  • Moderator
98 решений 613 ответов
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Great! Happy to hear updating to version 8.1 solved the crashes. :D

Great! Happy to hear updating to version 8.1 solved the crashes. :D