Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Sync encountered an error while syncing:Incorrect account name or password

  • 4 ответа
  • 3 имеют эту проблему
  • 1 просмотр
  • Последний ответ от guigs

guigs
guigs
more options

i have been hunting down this issue for a while and I have the steps to reproduce and would love to know if others have encountered this

1. Request change password from the mobile. 2. change password on Desktop and login successfully 3. Wait 4. on next sync this error come sup Sync encountered an error while syncing: incorrect account name or password

https://pastebin.mozilla.org/8847253 https://pastebin.mozilla.org/8847254

Signing back in resolved this for now, but will wait

i have been hunting down this issue for a while and I have the steps to reproduce and would love to know if others have encountered this 1. Request change password from the mobile. 2. change password on Desktop and login successfully 3. Wait 4. on next sync this error come sup Sync encountered an error while syncing: incorrect account name or password https://pastebin.mozilla.org/8847253 https://pastebin.mozilla.org/8847254 Signing back in resolved this for now, but will wait
Приложенные скриншоты

Все ответы (4)

guigs
guigs Задавший вопрос
more options

https://pastebin.mozilla.org/8847264

guigs
guigs Задавший вопрос
more options

The error is still there after updating to the new beta channel I attached a image of where the new error displays

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I assume that only one of the Sync developers could answer this question.

Maybe ask Kevin (kbrosnan) or another dev on IRC.

guigs
guigs Задавший вопрос
more options

Yep, so this went away when I used the previous password, I wonder if this has to do with resetting passwords. I am looking for help here to see if there are other steps to reproduce this. With out clear steps, its not useful to a sync developer.