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Since the last upgrade, Thunderbird stops the entire PC when the popup box appears after all messages have been downloaded.

  • 5 ответов
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от Wayne Mery

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The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

Выбранное решение

Hi Wayne

Thanks for pushing me on this. The alerts have started working this morning. I've had a strange 24 hours being caught up in the Sky/O2 email fiasco and there has been another Thunderbird update (and several Windows updates this week), so I'm not sure what actually fixed it!

Thanks for your help

Kevin

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Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

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Hi Wayne

Thanks for that. I have a work around by switching off the 3 alerts (Tools>options>General), but I'll try your suggestion for the fix and let you know.

Kevin

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Wayne Mery said

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Did this send up helping?

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Выбранное решение

Hi Wayne

Thanks for pushing me on this. The alerts have started working this morning. I've had a strange 24 hours being caught up in the Sky/O2 email fiasco and there has been another Thunderbird update (and several Windows updates this week), so I'm not sure what actually fixed it!

Thanks for your help

Kevin

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(It's been a long time, so we're catching up)

Kevin000, thanks for posting your findings. If you still have issues when using a current version, please create a new topic.