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Fire fox keeps crashing for small periods of time.

  • 3 ответа
  • 1 имеет эту проблему
  • 22 просмотра
  • Последний ответ от kenkon

FLOYDYBOY
FLOYDYBOY

My fire fox keeps crashing every few minutes, i have read previous posts and done what has been said like disable the accelerator and changed it from 15 seconds to 60 seconds but it is still doing it. Its is seriously starting to get me down now as it takes an age to do a simple email.

I am no wizz kid on a computer so if you do have a remedy can you run it by me in fools mode please.

My fire fox keeps crashing every few minutes, i have read previous posts and done what has been said like disable the accelerator and changed it from 15 seconds to 60 seconds but it is still doing it. Its is seriously starting to get me down now as it takes an age to do a simple email. I am no wizz kid on a computer so if you do have a remedy can you run it by me in fools mode please.

Все ответы (3)

ideato
ideato

Hi FLOYDYBOY, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FLOYDYBOY
FLOYDYBOY Задавший вопрос

Date Submitted bp-956eee07-eda4-4e92-a054-45ccd2150503 03/05/2015 09:31 53330bb1-ceaa-4456-9a27-d5d8cebcc4c0 14/04/2015 21:41 bp-6f206ea8-18bd-4795-980a-941bb2150406 06/04/2015 21:15 bp-6c2f8c6b-f6b5-4e3e-9387-183702150406 06/04/2015 07:44 bp-62dfe11e-6055-4355-a4ee-dca3a2150107 07/01/2015 20:51 bp-dbc9cc1b-a9b8-4a56-a838-d469f2150101 01/01/2015 17:19 b8a561b9-f4c4-41e9-b7e0-35a5b8571399

kenkon
kenkon

These crashes appear to be caused by the Norton Toolbar.

If a Norton product is installed on your PC, first check if it is up-to-date. Refer to these instructions from Norton.

If you know that you don't need the Norton Toolbar, you can disable it in Firefox:

1. Hit Ctrl+Shift+A to open the Add-ons Manager. 2. Click on "Extensions". 3. Find "Norton Toolbar". 4. Disable it. (You can always re-enable it)

Tell us if the problem is fixed or if you need further assistance.