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firefox closes off when uploading files to cPanel database

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  • Последний ответ от cor-el
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effeil
effeil

I have a website hosted at byethost.com. Everytime I try to upload files to the database through cPanel, firefox closes off and Mozilla error reporting window pops up. I have filed the error reports several times and heard nothing therefrom.

Could somebody kindly help advise how to get this issue fixed. Many thanks.

mfan

I have a website hosted at byethost.com. Everytime I try to upload files to the database through cPanel, firefox closes off and Mozilla error reporting window pops up. I have filed the error reports several times and heard nothing therefrom. Could somebody kindly help advise how to get this issue fixed. Many thanks. mfan

Все ответы (3)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

If you have submitted crash reports then please post the UUIDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the UUIDs of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

effeil
effeil Задавший вопрос

Thank you for your response.

But I've never seen any UUIDs on the Crash Reporter! So which thread on Mozilla Crash Report should I view? There is a list of more than 20 threads! And my OS is window 7 instead of NT.

mfan

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

So the about:crashes page is empty and doesn't show any crash reports?

Is the crash reporter enabled?

You can find the Data Choices here:

  • Tools > Options > Advanced > Data Choices : Crash Reporter