Hello,
I have been using the same Firefox Account with Firefox Sync for several years.
I always reinstall Windows using a full disk format, and I have done this many time… (citește mai mult)
Hello,
I have been using the same Firefox Account with Firefox Sync for several years.
I always reinstall Windows using a full disk format, and I have done this many times over the years. I have never signed out of my Firefox Account before reinstalling Windows, and Firefox Sync has always restored all my passwords, bookmarks, history and other synced data without any issues.
This time, after performing the same clean Windows installation and installing Firefox again, I signed into the same Firefox Account using the correct email address and two-factor authentication (Authenticator app).
I have verified that:
I am signed into the correct Firefox Account.
Two-factor authentication works correctly.
Firefox Sync is enabled for Passwords, Bookmarks, History, Tabs, Add-ons and Settings.
Only the two new passwords I created after reinstalling Windows are present.
All previously synced passwords, bookmarks, history, tabs and other data are missing.
My Mozilla Account now shows only the new device. The previous computer is no longer listed.
I also checked the Firefox Sync log. It contains entries such as:
No metadata record
Fresh start
Wiping server data
Since I have successfully restored my Firefox data after many previous clean Windows installations using this same Firefox Account, this behavior is unexpected.
Could you please check whether my Firefox Sync storage still existed before this device connected, or whether it had already been reset or become empty?
Is there any possibility that my previous Sync data can still be recovered from the server?
Thank you for your time and assistance.