I downloaded Firefox today and saw there was a VPN option but it is not working

Hi,

First, sorry you experience that. That's definitely not intended.

What happens if you try to sign in again? Does it ever get out of that loop?

It's an endless loop

Which platform and OS?

I am on windows 11. Using the web browser I downloaded from googling Firefox browser

If I click "Get Started" it brings me back to the sign in page like I haven't logged in. It cycles between image 1 + 2

Hey @Zamaru, sorry to hear this! Are you still experiencing this loop?

Yes I just checked if there was any updates in the browsers update function and nothing has changed.

So sorry to hear that. If you have a few minutes and up for trying, something that would really help us debug your situation is knowing whether you have the browser.ipProtection.entitlementCache browser pref in something called about:config.

The steps to checking whether the pref exists in about:config are as follows:

1. Enter `about:config` in the URL bar and hit enter.
2. Click the 'Accept the Risk and Continue' button to Continue
3. In the search bar at the top of the page enter browser.ipProtection.entitlementCache. If the pref exists, the list of browser prefs should filter the down to just browser.ipProtection.entitlementCache and the value of the pref will be on the right (see first attachment). The second attachment is what you'll see if the pref has not been set yet.

Its set but "subscribed": false