Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Firul de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.
Arhivate

When I click the minimize box, Firefox browser closes - why? My wired desktop is old & my security is AVG - may be an issue.

Firefox Depanare
kobe a răspuns la acum 13 ani
petsittr1
petsittr1

And, while closing, it scrolls down s-l-o-w-l-y from top of screen. OS is Windows XP; Firefox version 22.0; installed plug-ins:

  • npsitesafety
  • Shockwave Flash 11.8 r800
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Npdsplay dll
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
And, while closing, it scrolls down s-l-o-w-l-y from top of screen. OS is Windows XP; Firefox version 22.0; installed plug-ins: * npsitesafety * Shockwave Flash 11.8 r800 * Google Update * Adobe PDF Plug-In For Firefox and Netscape 10.1.7 * Next Generation Java Plug-in 10.21.2 for Mozilla browsers * NPRuntime Script Plug-in Library for Java(TM) Deploy * Npdsplay dll * Adobe Shockwave for Director Netscape plug-in, version 11.0

Toate răspunsurile (1)

kobe
kobe

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.