Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

My wife's firefox starts as if it were mine and her personal profile and favorites are gone.

  • 1 răspuns
  • 0 au această problemă
  • 6 vizualizări
  • Ultimul răspuns de zzxc

more options

My wife and I each have our own account and we both use firefox. When she goes to her account and brings firefox up it has my bookmarks and my header. Her's has disappeared.

This happened

Every time Firefox opened

== My wife tried to open her firefox Sunday

My wife and I each have our own account and we both use firefox. When she goes to her account and brings firefox up it has my bookmarks and my header. Her's has disappeared. == This happened == Every time Firefox opened == My wife tried to open her firefox Sunday

Toate răspunsurile (1)

more options

Do you each have your own Windows account? Has she lost other data, such as her Documents or other program settings?

To help tell what's going on, I need you to do the following in each of your accounts:

  1. Hold down the Windows logo key on the keyboard then press R. This will bring up the Run dialog.
  2. Type %appdata% and press Enter
  3. Tell me the full path of the folder from the title bar and address bar of the window that opens.