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Account locked, how to change password?

Ljubisa Delic

Hello,

Someone tried to change my Mozila account and now I tried to change password. However, my account is now locked and I cannot do it. Can you help me?

Thank you in advance. BR

Hello, Someone tried to change my Mozila account and now I tried to change password. However, my account is now locked and I cannot do it. Can you help me? Thank you in advance. BR

Toate răspunsurile (1)

Hi Ljubisa,

If someone has tried to change your Mozilla account without your permission, it's important to secure the account first.

Mozilla can temporarily block sign-in when it detects unusual activity. If you see a message saying your account has been locked for security reasons, check your email for a verification code from Mozilla, including your spam folder.

You can find the steps to recover access here: https://support.mozilla.org/en-US/kb/accounts-blocked

If you're able to access the password reset page, try resetting your password to a new, unique one. If the account remains locked, or you cannot complete the verification process, use the Contact Support option in the article above.

Could you tell us the exact message you see when you try to reset your password? That will help us determine whether this is a security lock or a problem with the password reset process.

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