the account Junk Settings

Thank you for the many tips in this section of your reply!

Flame icon color what a great way to know who marked the email spam. I've only seen red flames in my junk folder, guess Thunderbird working well. Seems Bluehost-marked spam mail don't even make it to Thunderbird.

Great idea to put all my own email addresses into 'personal address book'! Now I need to comb through my Collected Addresses to prevent other emails from accidentally getting spammed out!

I had no idea that I had set up Junk Settings also rather schizophrenically... I've just answered my own Spam vs Junk mystery!

All I can say is I'm so grateful for your help Toad-Hall! You've cleared up the boatload of issues/mysteries I experienced with Thunderbird through the decades! I was getting so frustrated with no one to ask...

' I notice that the 3 current IMAP accounts have both Junk and Spam. POP compassionkey account has Spam only, and POP kei@ account has Junk only. Maybe that's a function of the server? Kinda odd, I'm just curious that's all.

As a general rule: Pop accounts in Thunderbird create a 'Junk' folder. Imap accounts usually use the 'Spam' folder on the server.

For imap account which has Junk and Spam: Logon to the webmail account for an imap account/email address that shows both Junk and Spam. The server default folder is usually in the first upper section. It will contain emails that the server thinks are junk/spam. If you mark an email as spam when in webmail account, it will go into the server default folder which is likely to be the one called Spam. Now you will know what the server is using. This is the folder you would subscribe to see in imap account in Thunderbird. If you see a 'Junk' folder then it may have been a folder which previously existed - I suggest you do the following. In imap account:

• unsubscribe from seeing the 'Junk' folder
• subscribe to see the 'Spam' folder.

• Then in Account Settings > Junk Settings
• Under 'Destination and retention'
• Select 'Move new junk messages to'
• Select 'Other' (use this for Imap accounts) and select 'Spam on account name'

Go back to webmail account and delete the 'Junk' folder to stop further confusion.

As a heads up - recently the developers were altering code with folder names called 'Junk/Spam'. I had a gmail imap account which for a while used the server 'Spam' but was displaying the name as 'Junk' in Folder Pane - it caused much confusion - this was reported as a bug and now it's back to showing 'Spam' again which is same as server. But that's not the same as seeing both.

re :POP compassionkey account has Spam only Now that is odd. If you created a folder called Spam' it would explain it.

I just noticed that in Account Settings>Copies and Folders, I checked the 'Sent', 'Archives', 'Draft' settings in a different way! Right now I happened to have the 3 IMAP accounts set one way and the 2 POP accounts set the other way. See attached one of each type. I'm sure that's not good. Which way should it be? This could explain the schizophrenic Archive vs Archives folders

For IMAP - I would suggest to use 'Other' and then you can choose correct folder on account. For Pop use eg: 'Sent folder on' and account name.

re :Archive vs Archives folders

Pop accounts should create 'Archives' - this is a folder created automatically by Thunderbird when you select to 'Archive' an email. All Pop accounts will also offer 'Archive Options' where you can select to use: eg: yearly archived folders. Some IMAP also offer this option, in my case only gmail accounts do not offer it because by default gmail archives everything in the 'All Mail' folder which does not have subfolders. Then depending upon the email year date, it will create subfolders eg: 2015 for email whose date is 2015.

For imap accounts, it depends upon what is being used by the server. I have a BT account and they use 'Archive' on the server. As an example in my BT imap account, I subscribe to see the 'Archive' folder and I selected 'Archive Options' to do archive by year. so in Thunderbird

• Account Settings > Copies & Folders'
• Select 'keep message archives in:
• Select 'Other' and select 'Archive on account name'

In imap account I see: > Archive > > 2022 > > 2023

re: keikay@account If you see both 'Archive' and 'Archives' in same imap account subscribe list you need to find out which one is the default server folder. Logon to webmail and archive an email - note where it goes 'Archive' or 'Archives' ? If it puts it in 'Archive' then that is the one you need to use in imap account. In all cases when it's an imap account you must use whatever the server is using by default.

In Thunderbird: If 'Archives' has subfolders - move them into 'Archive' because we are assuming 'Archive' is the folder used by server.

then get Account Settings to use that 'Archive' folder.

• Account Settings > Copies & Folders'
• Select 'keep message archives in:
• Select 'Other' and select 'Archive on account name'

Then Unsubscribe from seeing 'Archives' Back in webmail - check the subfolders are now correctly under 'Archive' and then delete 'Archives' to stop further confusion.

For kay@ imap account I can see the subscribe list uses 'Archive'

For kay@ you need to use these settings:

• Account Settings > Copies & Folders'
• Select 'keep message archives in:
• Select 'Other' and select 'Archive on account name'

As the keikay@ account uses same server etc - I believe the server default is 'Archive' not 'Archives' - hence the info in previous comment to fix it.

In a previous comment I was talking about 'Spam' and 'Junk'.

Logon to the webmail account for an imap account/email address that shows both Junk and Spam. The server default folder is usually in the first upper section. It will contain emails that the server thinks are junk/spam. If you mark an email as spam when in webmail account, it will go into the server default folder which is likely to be the one called Spam.

But I've just noticed in the Subscribe list that your 'spam' is spelt with a small 's' and not a capital 'S'. Maybe your server actually does use a 'Junk' folder.

Please tell me - in webmail account - select an email as junk/spam and tell me where server put it - Junk or spam Because if it really is using 'Junk' then In imap account:

• unsubscribe from seeing the 'spam' folder
• subscribe to see the 'Junk' folder.

• Then in Account Settings > Junk Settings
• Under 'Destination and retention'
• Select 'Move new junk messages to'
• Select 'Other' (use this for Imap accounts) and select 'Junk on account name'

Go back to webmail account and delete the 'spam' folder to stop further confusion.

Please tell me - in webmail account - select an email as junk/spam and tell me where server put it - Junk or spam

Logged into Bluehost webmail, I usually use Roundcube to display. First I notice 2 Junk folders and no Spam folder. Upper Junk folder with pretty recycle symbol is empty. All three IMAP accounts are the same. Lower Junk folder has 1 or 2 or 4 emails in it.

Then I notice Trash folder has a lot of emails that are in spam category. Every morning in Thunderbird I mark garbage emails with flame. But I haven't been marking a dozen or more per day, meaning that I think those Trash folder emails have been flagged spam by the server's spam assassin...I think.

The few emails in lower Junk folder have been flagged by Thunderbird? But seem too few.

To follow your instructions, I found an email to flag...only that I don't see where in Roundcube to do that. There're only provisions to "delete" email (ie into Trash), or "move to" one of the Junk folders of my choice. I'm myffed. See attached.

For IMAP - I would suggest to use 'Other' and then you can choose correct folder on account. For Pop use eg: 'Sent folder on' and account name. That's how I had it. Yay! Thanks

re :Archive vs Archives folders Thanks for explanation

re: keikay@account Did what you said Logon to webmail and archive an email - note where it goes 'Archive' or 'Archives' ? It went into Archive. So in Subscribe, I unchecked everything, checked only Archives and hit Unsubscribe. It flickered but still remains on panel. Then I tried to delete the Archives folder altogether in Roundcube...can't (see attached)

Dear Toad-Hall, I have to bother you again. Just tried to send an email from kay@superintelligencewellness.com, failed to send.

Made me enter password again, and then said password incorrect. Seems confused with "WildWest Domain" and "smtpout.secureserver.net" What????

In the Write message Sent email image: FROM - I see 'Your name' as 'Kei Kay' followed by kay@ email address and then in brackets <oldkay@...>

In the Account SEttings image: In Account Settings for the selected account - it does not match the 'FROM' in email you are trying to send. In Account SEttings for the account The 'Account name' says 'kay@.....' This is what you should see in the FROM section in brackets, but it does not say that, it says '<oldkay@....>' Your name: 'Kay Lam' would be displayed before the email address, but it does not say 'Kay Lam' in the sent email - it says 'Kei Kay'. That means in 'Account Settings', you are not sending using the account you have highlighted.

In 'Account Settings' - left pane - look for the account which is called: 'oldkay@....' and select it. It's probably a POP account. You should see :

• Account name: oldkay@email address
• Your name: Kei Kay
• Email address: - please note that email address - maybe it says 'kay@...' ? You need to know this to do next bit.
• Outgoing Server (SMTP) will probably say 'Your WildWest domain - smtpout.secureserver.net'

DO NOT click on the EDIT SMTP Server button - this account may not be set up to use the correct smtp because your image shows you have 3 pop accounts using that smtpout.secureserver.net server.

SMTP drop down list mentions 'Your WildWest domain - smtpout.secureserver.net' 3 times. But currently you cannot tell which account/email address is using what as all three have same name.

In Account Settings

• In Left Pane - scroll to the bottom - below all the accounts -
• select 'Outgoing Server (SMTP) so you can see the list of smtp servers.
• You are looking for ONLY those that say: 'Your WildWest domain - smtpout.secureserver.net'
• Select one and it will show you the details below.
• Check all three... You are looking for the one that says 'username' = 'kay@... - whatever email address you located earlier is using the account name called 'oldkay@...'
• Click on 'Edit'
• Description currently says 'Your WildWest domain' - please change this so it says 'WW followed by what it says in the 'username'
• eg: 'WWkay@domainname'
• Click on 'OK'

Then you will know which WW (Wild West) username (email address) is using that particular server. Back in Account Settings

• Select the account name that is 'oldkay@...'
• Look bottom right for the Outgoing Server SMTP which it is using.
• Do you see the new Description?
• If no, click on the drop down and select the one that says 'WWkay@...'

Just in case I was not clear...that email you were trying to send and got error. You were not sending 'FROM' the IMAP account called 'kay@....'

I think you were sending from the POP account called 'oldkay@....'

Both use the same username email address 'kay@....' But they have been set up to use entirely different outgoing servers. And the outgoing server may have been pointing to wrong username hence failure.

But if you follow info in previous comment, that should get you using the correct username for the smtpout.secureserver.net.

If you ever want to send 'FROM' the IMAP account called 'kay@...' then you need to make sure the 'FROM' says 'Kay Lam kay@....,<kay@.....>

In the Write message Sent email image: FROM - I see 'Your name' as 'Kei Kay' followed by kay@ email address and then in brackets <oldkay@...>...

OH SERIOUSLY!?!?!!! That's a defunct account, I've never done this before!!! That's absolutely my own boo boo! I think I have too many accounts...of similar names, you're right!!

Sorry to have bothered you!!!