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I have been trying for days to reset my account and password. Have been unable to sign into my primary email.

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Paul răspuns
Patricia
Patricia

I have been trying for days to reset my account and sign into my primary email. No success. I looking at the saved password and written password but nothing seems to work.. It says that there is no user name. what should the user name be. I thought it was my primary email, but it won't allow me to put it in. I am not receiving any emails to the primary. [email address] the secondary is [email address]. What do I do to receive technical support? Thank You

I have been trying for days to reset my account and sign into my primary email. No success. I looking at the saved password and written password but nothing seems to work.. It says that there is no user name. what should the user name be. I thought it was my primary email, but it won't allow me to put it in. I am not receiving any emails to the primary. [email address] the secondary is [email address]. What do I do to receive technical support? Thank You

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Paul
Paul
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Hi Patricia

I have removed your email addresses from your question for your privacy and security as this is an open forum.

If you go to https://support.mozilla.org/en-US/user/gpacjjireh88, do you see either of your addresses listed?

If so, I suggest that you then follow this process to reset your password:

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_ive-forgotten-my-firefox-account-password-how-do-i-reset-it