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We are having problems with accessing Fedex.com from several computers. No isue with Chrome. Any Ideas?

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thrashem
thrashem
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Issue with accessing Fedex.com started on Friday. We can access the site by going to Fedex.com, but we cannot login. If we click on tracking, we then go to their site, and can login through that path.

Issue with accessing Fedex.com started on Friday. We can access the site by going to Fedex.com, but we cannot login. If we click on tracking, we then go to their site, and can login through that path.

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FredMcD
FredMcD
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I had no problem with the link.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?