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New Tab controls are disabled

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cprasmu
cprasmu
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When I open a new tab, I get a blank screen with a search box where I used to see my most recently visited pages. I click on the gear to access the controls and the options appear but they are disabled. The "What is this page?" link is also disabled. And the search box doesn't work. Firefox 38.2.1 Windows 7 Enterprise Release 10.0.5

When I open a new tab, I get a blank screen with a search box where I used to see my most recently visited pages. I click on the gear to access the controls and the options appear but they are disabled. The "What is this page?" link is also disabled. And the search box doesn't work. Firefox 38.2.1 Windows 7 Enterprise Release 10.0.5

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cor-el
cor-el
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can look at the browser.newtab.url pref on the about:config page and set that pref to the URL of your preferred new tab page. You can use these special pages or set the pref to the URL of your preferred new tab page.

  • the default new tab page with the tiles is about:newtab
  • the default home page is about:home
  • for a blank page you can use about:blank

The browser.newtabpage.enabled pref should be set to true to use the page set via browser.newtab.url as the new tab page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.