Thank you for your interest in contributing to our Knowledge Base!

This collection of support articles serves as a crucial bridge between Mozilla and millions of users around the world, providing answers, guidance, and product help when it’s needed most.

With millions of users relying on it each week, community participation ensures the information stays accurate, up to date, and truly helpful.

Before you write or edit an article, make sure to read About the Knowledge Base.

Broadly speaking, there are two ways you can contribute to the Knowledge Base:

• Fix minor issues from existing KB articles: It’s very easy to do an easy fix in the KB. You can do so by following this article. You can fix minor issues by directly submitting a new revision in the article.

• Propose a new support article or propose a major update to an existing article: Are there support topics for Mozilla products we haven't covered or outdated articles we need to update? For this type of request, you may submit a content request by following the steps from this article to ensure that we can do a proper review of the changes.

How to stay updated?

• Mozilla Support (SUMO) blog: We shared the latest project updates and developments here.
• Contributor News & Resources: This is a comprehensive list of where to find more information & resources.
• Knowledge Base discussions forum: Dedicated forum to talk about Knowledge Base contribution.
• SUMO community discussions: General forum where contributors talk to one another.
• SUMO Matrix channel: This is another public channel where contributors talk to one another.
• Release information on the Mozilla Wiki: This is where we keep all information related to a specific release version.
• KB discussions: Dedicated forum to discuss topics related to our Knowledge Base articles.
• Localization discussions: Dedicated forum to discuss topics related to localization of our Knowledge Base articles.

Complete guidelines

Interested in supporting Mozilla by improving our Knowledge Base articles? Check out the guidelines below to learn how you can get involved and start contributing.

Basic guidelines

• About the Knowledge Base: A general overview of our Knowledge Base
• How to Submit a Minor Fix in a Knowledge Base article: Tutorial on how to submit a minor fix in a KB article
• Markup cheat sheet: Get to know the most commonly used wiki markup in our articles
• Understand the article review process: An overview of our KB review process and what to expect from it.
• Submit a SUMO Knowledge Base content request: Learn how to submit a request for a new article or a major update to an existing one.
• Contributor assignments for content requests: Learn how to get assigned on a content request on Bugzilla

Guidelines for writing a new support article

• Writing guide for Knowledge Base articles: Guide to writing techniques and styles that we use to make articles more engaging and effective. For the mechanics of actually creating or editing articles, see:
  • Create a new Knowledge Base article: Steps for creating a new article along with some sample wiki markup to get you started
  • Anatomy of a Knowledge Base article: Explains the basics of how articles are built
  • Article Description: Explains how to describe the article, including its title, category, product and topic.

For more guidelines on Knowledge Base contribution, see these articles.