I just updated Firefox and now it's crashing, not loading tabs or add-ons, and the UI is all messed up.
I've been putting off updating Firefox for a while because I knew some of my add-ons weren't yet compatible, and the main reason I use firefox is because of the multitude of add-ons. Finally today I decided to go ahead and let it install. As soon as it comes back up, it is completely different from how I had had my firefox. The buttons are all moved around, each tab has two Xs to close them with, the back button doesn't work, there's no way to scroll through more tags than fit on the screen, and for some reason the firefox button isn't collapsing into the main top bar.
My session wasn't restored, either, which really annoyed me, since I had a very high volume of tabs open. Right now I just want to go back, because I hate what happened, but I know that's not possible.
Chosen solution
I'm sorry to hear that you have so many issues. What version of Firefox were you using before?
The double title bar issue has been identified as an issue with the Tax Mix Plus extension but it doesn't affect everyone, it's an interaction with something else (not exactly clear what, although Norton Toolbar was mentioned in one thread).
There is a new version available that you could try. If Firefox is stable enough to do it...
orange Firefox button (or Tools menu) > Add-ons > "gear" icon > Check for Updates
If your beta version won't update, you could try installing from the add-ons site.
More generally, could I suggest disabling as many extensions as you can live without for 24 hours, and re-enable them gradually? This should help isolate interactions between them. As you know, you can do that here:
orange Firefox button (or Tools menu) > Add-ons > Extensions category
Finally, regarding your old session, if you haven't closed Firefox, you might find a sessionstore.bak file in your profile folder that contains your old session. To easily access that folder, try
Help > Troubleshooting Information > "Show Folder" button
Grab a copy of that file and save it somewhere outside the folder because it is overwritten when you close Firefox. Got to run, but if you find one with an appropriate date, someone can help you restore it.
Read this answer in context 👍 1All Replies (3)
I forgot to add, it's been crashing every time I start trying to load tabs, and I can't access the ones that aren't right at the beginning because the browser won't scroll to them. Here's a screenshot of what my browser looks like right now.
Modified by GraceC
Chosen Solution
I'm sorry to hear that you have so many issues. What version of Firefox were you using before?
The double title bar issue has been identified as an issue with the Tax Mix Plus extension but it doesn't affect everyone, it's an interaction with something else (not exactly clear what, although Norton Toolbar was mentioned in one thread).
There is a new version available that you could try. If Firefox is stable enough to do it...
orange Firefox button (or Tools menu) > Add-ons > "gear" icon > Check for Updates
If your beta version won't update, you could try installing from the add-ons site.
More generally, could I suggest disabling as many extensions as you can live without for 24 hours, and re-enable them gradually? This should help isolate interactions between them. As you know, you can do that here:
orange Firefox button (or Tools menu) > Add-ons > Extensions category
Finally, regarding your old session, if you haven't closed Firefox, you might find a sessionstore.bak file in your profile folder that contains your old session. To easily access that folder, try
Help > Troubleshooting Information > "Show Folder" button
Grab a copy of that file and save it somewhere outside the folder because it is overwritten when you close Firefox. Got to run, but if you find one with an appropriate date, someone can help you restore it.
Thank you so much, I can't believe I didn't think about updating my add-ons as well. Everything is back to normal now, as far as I can see.