Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I use duckduckgo in Firefox and everything was working well. I turn on today and can't load anything. There was an update 2 days ago 1-22-2022.

more options

As of today.1-22-2022. no page or app will load. I have been using duckduckgo on Firefox for years with no problem. An update yesterday 1-23-2022 took place, now all i get is a blue dash in the tab moving side to side, but no loading. Does Firefox have a technician Who can contact me? Waiting for another user is not acceptable.

As of today.1-22-2022. no page or app will load. I have been using duckduckgo on Firefox for years with no problem. An update yesterday 1-23-2022 took place, now all i get is a blue dash in the tab moving side to side, but no loading. Does Firefox have a technician Who can contact me? Waiting for another user is not acceptable.

All Replies (1)

more options

Sorry, no technicians will call!

If Firefox is nonfunctional from the address bar down, a common explanation is that a program installer or uninstaller messed with certain shared Microsoft files, especially the essential VCRUNTIME140_1.DLL file. If that goes missing, Firefox becomes useless.

To rule out that issue, you can (re)run Microsoft's installer for the VC Runtime files:

(A) Open https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022

(B) In the "Visual Studio 2015, 2017, 2019, and 2022" section of the article, download the installer for your system:

  • 64-bit Windows: the "X64" download
  • 32-bit Windows: the "X86" download

(C) Run that installer and restart Windows.

Any improvement?