Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem receiving messages on Thunderbird email identity

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

Hello,

I have been using Thunderbird for some time, and have multiple independent email addresses there, including several at the domain in question TechnoFrolics.com. All work great sending and receiving.

I was for the first time reading about email aliasing, and it looked really handy rather than having to make new accounts on my ISP, each with their own password etc.

I read about Identities and added one to an existing account at TechnoFrolics.com - let me call it "NewIdentity@TechnoFrolics.com". Sending works great, however receiving, even when "NewIdentity@TechnoFrolics.com" is added to the Reply To field in the Identity Setup window, simply results in the bounce message following my signature below:

Am I being a complete newbie and there is something I need to also configure at the ISP level for my email provider/host?

FYI: I looked online at some length before writing, but did not find a solution to my problem.

Thank you, David

--- THE ERROR MESSAGE I GET IS BELOW ---

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 NewIdentity@technofrolics.com
   No Such User Here"

Hello, I have been using Thunderbird for some time, and have multiple independent email addresses there, including several at the domain in question TechnoFrolics.com. All work great sending and receiving. I was for the first time reading about email aliasing, and it looked really handy rather than having to make new accounts on my ISP, each with their own password etc. I read about Identities and added one to an existing account at TechnoFrolics.com - let me call it "NewIdentity@TechnoFrolics.com". Sending works great, however receiving, even when "NewIdentity@TechnoFrolics.com" is added to the Reply To field in the Identity Setup window, simply results in the bounce message following my signature below: Am I being a complete newbie and there is something I need to also configure at the ISP level for my email provider/host? FYI: I looked online at some length before writing, but did not find a solution to my problem. Thank you, David --- THE ERROR MESSAGE I GET IS BELOW --- This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: NewIdentity@technofrolics.com No Such User Here" -----------------------------------------------

Chosen solution

Identities are not email addresses. You can use non existent email addresses to send, if you provider will allow that. (they run the risk of being used by scammers and spammers, swo ou will find very few that will play that game these days. They did in the 1990s though.

Obviously unless the server has an email address to direct incoming mail to it is just going to drop it. So it can only ever work for outgoing. The caveat is you can set the reply to information so when you send from JackTheRipper@London.death with replyto set to DrJEckyl@Bedlam.com when the recipient clicks reply they will get the replyto address in their to.

Identities are particularly useful in the circumstances where you might be acting as the treasurer of your church, or the coach of a children's league where you want to put a signature appropriate on the mail automatically or even "change your name" from Othernewsletters to "Coach Michael" to the league and "Dean Michael" for the church position.

Identities should be viewed as hats you put on. Not email addresses.

Read this answer in context 👍 1

All Replies (3)

more options

Does the identity/email address you added, actually exist as an email address? Whilst the email was sent ok, you received that email saying it does not exist on server.

more options

Thank you very much for the response. No, the email does not "actually exist" as an email address. I was wondering how things could work without that, but figured there must be some subtle under-the-hood functionality with email header tagging that, somehow, made things function...

However, here is where I remain confused: If I have to make the Identity email as an actual live fully-functional email account, why would I bother with Identities at all? In other words, what is the main reason someone would, if they have two fully functional email addresses, choose them to be "Identities" in Thunderbird vs. just two "Accounts" in Thunderbird (the latter being how I have things set up now)?

Thank you, David

Modified by othersnewsletters

more options

Chosen Solution

Identities are not email addresses. You can use non existent email addresses to send, if you provider will allow that. (they run the risk of being used by scammers and spammers, swo ou will find very few that will play that game these days. They did in the 1990s though.

Obviously unless the server has an email address to direct incoming mail to it is just going to drop it. So it can only ever work for outgoing. The caveat is you can set the reply to information so when you send from JackTheRipper@London.death with replyto set to DrJEckyl@Bedlam.com when the recipient clicks reply they will get the replyto address in their to.

Identities are particularly useful in the circumstances where you might be acting as the treasurer of your church, or the coach of a children's league where you want to put a signature appropriate on the mail automatically or even "change your name" from Othernewsletters to "Coach Michael" to the league and "Dean Michael" for the church position.

Identities should be viewed as hats you put on. Not email addresses.