Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Cannot sign in to Firefox account when VPN is active

  • 5 replies
  • 5 have this problem
  • 9 views
  • Last reply by AliceWyman

more options

Hi,

I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it?

Any help is very much appreciated! Thank you!

Hi, I'm not able to to sign in to my Firefox account when my VPN is active. Is there anything I can do about it? Any help is very much appreciated! Thank you!

Chosen solution

Hi thw24, Try to turn off your VPN, sign in and turn it on again. If you have signed into your Firefox account once, you should be able to do it without turning off the VPN afterwards. If this didn't help, please let us know.

Read this answer in context 👍 1

All Replies (5)

more options

Which VPN are you using?

more options

Hi JustSecurity!

I'm using Ipredator (therefore all traffic goes through Sweden).

more options

Chosen Solution

Hi thw24, Try to turn off your VPN, sign in and turn it on again. If you have signed into your Firefox account once, you should be able to do it without turning off the VPN afterwards. If this didn't help, please let us know.

more options

I am indeed able to sync this way, thank you!

But now I recognized that "Firefox Send" doesn't work either with my VPN, no matter being logged in or out... why is that?! Sorry for changing the subject, but maybe this is somehow connected.

more options

thw24 said

I am indeed able to sync this way, thank you! But now I recognized that "Firefox Send" doesn't work either with my VPN, no matter being logged in or out... why is that?! Sorry for changing the subject, but maybe this is somehow connected.

The Firefox Send issue is unrelated. See: