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"Thunderbird houve um problema e travou"

suportereliquia
suportereliquia
more options

Boa tarde. Sou analista de T.I, e uma de nossas colaboradoras vem tendo um problema constante no seu Thunderbird. O mesmo apresenta uma mensagem de "Thunderbird houve um problema e travou", e não sabemos como resolver. Ao visualizar o relatório de erro, ele apresenta as seguintes informações:

AdapterDeviceID: 0x0102 AdapterDriverVersion: 9.17.10.4229 AdapterSubsysID: 04ee1028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.4.0 AvailablePageFile: 12899008512 AvailablePhysicalMemory: 4660654080 AvailableVirtualMemory: 3438948352 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 53018624 BreakpadReserveSize: 83886080 BuildID: 20181217101353 CPUMicrocodeVersion: 0x1a ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1548684490 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1546855327 ModuleSignatureInfo: {"Gas Informatica Ltda":["wslbscr32.dll","wslbscrwh32.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","nss3.dll","freebl3.dll","ldap60.dll","softokn3.dll","prldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 04ee1028, AdapterDriverVersion: 9.17.10.4229 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 5620 StartupCrash: 0 StartupTime: 1548678968 SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181217101353","version":"60.4.0","vendor":null,"platformVersion":"60.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8105,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3292,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pt-BR","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2017},"hdd":{"profile":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"},"binary":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"},"system":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0102","subsysID":"04ee1028","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4229","driverDate":"5-26-2015","GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"BR"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4772:"Gecko_IOThread",4992:"Link Monitor",6696:"Socket Thread",4404:"JS Watchdog",6472:"BGReadURLs",7012:"Timer",4812:"Hang Monitor",4128:"Cache2 I/O",1828:"Cookie",6840:"GMPThread",4064:"WindowsVsyncThread",7080:"Compositor",6716:"VRListener",6880:"ImgDecoder #1",1476:"ImageIO",3912:"IPDL Background",6836:"HTML5 Parser",5580:"LoadRoots",6508:"DataStorage",3748:"DataStorage",3728:"mozStorage #1",4344:"ImageBridgeChild",524:"ImgDecoder #2",5700:"PlayEventSound",5712:"DOM Worker",4264:"mozStorage #2",5028:"SysProxySetting",6924:"ProxyResolution",2056:"mozStorage #3",4316:"mozStorage #4",5528:"DataStorage",5232:"mozStorage #5",5324:"URL Classifier",6476:"Classifier Update",5212:"localStorage DB",6588:"mozStorage #6",6376:"COM MTA",7140:"DOM Worker",632:"DOM Worker",5524:"DNS Resolver #12",720:"DNS Resolver #13",5552:"StreamTrans #73",5500:"DOM Worker", Throttleable: 1 TotalPageFile: 16994689024 TotalPhysicalMemory: 8498319360 TotalVirtualMemory: 4294836224 URL: UptimeTS: 17756.260531917 User32BeforeBlocklist: 1 Vendor: Version: 60.4.0 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

Tcpip MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Tcpip MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: pt-BR

Boa tarde. Sou analista de T.I, e uma de nossas colaboradoras vem tendo um problema constante no seu Thunderbird. O mesmo apresenta uma mensagem de "Thunderbird houve um problema e travou", e não sabemos como resolver. Ao visualizar o relatório de erro, ele apresenta as seguintes informações: AdapterDeviceID: 0x0102 AdapterDriverVersion: 9.17.10.4229 AdapterSubsysID: 04ee1028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.4.0 AvailablePageFile: 12899008512 AvailablePhysicalMemory: 4660654080 AvailableVirtualMemory: 3438948352 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 53018624 BreakpadReserveSize: 83886080 BuildID: 20181217101353 CPUMicrocodeVersion: 0x1a ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1548684490 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1546855327 ModuleSignatureInfo: {"Gas Informatica Ltda":["wslbscr32.dll","wslbscrwh32.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","nss3.dll","freebl3.dll","ldap60.dll","softokn3.dll","prldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 04ee1028, AdapterDriverVersion: 9.17.10.4229 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 5620 StartupCrash: 0 StartupTime: 1548678968 SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181217101353","version":"60.4.0","vendor":null,"platformVersion":"60.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8105,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3292,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pt-BR","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2017},"hdd":{"profile":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"},"binary":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"},"system":{"model":"WDC WD5000AAVS-00ZTB0","revision":"01.01B01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0102","subsysID":"04ee1028","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4229","driverDate":"5-26-2015","GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"BR"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4772:"Gecko_IOThread",4992:"Link Monitor",6696:"Socket Thread",4404:"JS Watchdog",6472:"BGReadURLs",7012:"Timer",4812:"Hang Monitor",4128:"Cache2 I/O",1828:"Cookie",6840:"GMPThread",4064:"WindowsVsyncThread",7080:"Compositor",6716:"VRListener",6880:"ImgDecoder #1",1476:"ImageIO",3912:"IPDL Background",6836:"HTML5 Parser",5580:"LoadRoots",6508:"DataStorage",3748:"DataStorage",3728:"mozStorage #1",4344:"ImageBridgeChild",524:"ImgDecoder #2",5700:"PlayEventSound",5712:"DOM Worker",4264:"mozStorage #2",5028:"SysProxySetting",6924:"ProxyResolution",2056:"mozStorage #3",4316:"mozStorage #4",5528:"DataStorage",5232:"mozStorage #5",5324:"URL Classifier",6476:"Classifier Update",5212:"localStorage DB",6588:"mozStorage #6",6376:"COM MTA",7140:"DOM Worker",632:"DOM Worker",5524:"DNS Resolver #12",720:"DNS Resolver #13",5552:"StreamTrans #73",5500:"DOM Worker", Throttleable: 1 TotalPageFile: 16994689024 TotalPhysicalMemory: 8498319360 TotalVirtualMemory: 4294836224 URL: UptimeTS: 17756.260531917 User32BeforeBlocklist: 1 Vendor: Version: 60.4.0 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Tcpip MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Tcpip MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a useragent_locale: pt-BR

All Replies (1)

Jhonatas Machado
Jhonatas Machado
more options

Olá! Segundo o relatório de travamento o problema ocorreu no Thunderbird 60.4.0, após a atualização para a versão 60.5.0 ainda ocorre? É importante verificar se o mesmo acontece ao utilizar o Thunderbird no Modo de Segurança. O Modo de Segurança é um modo de execução especial do Thunderbird que pode ser utilizado para diagnosticar problemas, através da comparação do comportamento do Thunderbird no modo normal com o comportamento enquanto no Modo de Segurança. Travamentos no Thunderbird podem ser causados por extensões. Se não ocorrer no Modo de Segurança, uma extensão pode ter um bug ou pode não ter sido atualizada para ser compatível com uma versão atualizada do Thunderbird. Para mais detalhes de como iniciar o Thunderbird no Modo de Segurança e assim verificar se o problema continua ocorrendo, veja: Modo de Segurança no Thunderbird.